Customer Resolution Specialist

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Job Description : Job Description :

Satair is looking for a Customer Resolution Specialist to join our team based in Herndon Virginia.

The Customer Resolution Specialist (CRS) is responsible for responding to customer inquiries and processing orders for spare parts for Airbus aircraft as well as parts for competitor aircraft for customers in the Americas region.

Meet the team :

You will get an exciting job in an innovative growing global company with a world-class service ambition. Our culture is non-bureaucratic with a hands-on professional approach and customer-centric mindset. What we do is so much more than distribution support and service; we deliver excellence when its needed and where its needed so people all over the world can connect.

Your working environment :

The Washington D.C. metro area is home to multiple Airbus offices : In our nations capital you will find the Airbus Experience Center a collection of interactive multimedia exhibitions highlighting the extensive role the company plays in the aviation aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze!

How we care for you :

Primary Responsibilities :

1. Order Processing : 60%

2. Relationship Building : 20%

3. Technical Support : 10%

4. Other Duties as Assigned : 10%

Education :

Experience :

Technical Systems Proficiency :

Physical Requirements :

Take your career to a new level and apply online now!

A full job description will be provided to candidates whom progress to interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

Company : Satair USA Inc.

Employment Type : US - Direct Hire

Experience Level : Entry Level

Remote Type : Flexible

Job Family :

Material Support & services

Job Posting End Date : 11.10.2025

Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability genetics pregnancy marital status veteran status or other legally protected addition to federal law requirements Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion demotion termination layoff recall transfer leaves of absence compensation benefits and training. Airbus expressly prohibits any form of workplace harassment based on race color religion sex sexual orientation gender identity national origin age disability genetics pregnancy marital status veteran status or other legally protected status. As a matter of policy Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will meaning either the company or the employee can terminate the employment relationship at any time with or without cause with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief.

Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

Required Experience :

IC

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Experience : years

Vacancy : 1