Housekeeping Coordinator

Housekeeping Manager

Reports To : Director of Housekeeping.

Position Summary :

Responsible for maintaining Housekeeping office tasks including handling all telephone communications, preparing colleague work assignments, coordinating with the Front Desk and Engineering departments, keeping the Housekeeping Management up to date with all necessary information, generating reports and maintaining accurate logs and records, in accordance with Biltmore standards and procedures. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S).

Responsibilities

• Ensure vacant and clean rooms are available to the Front Office by coordinating with appropriate Housekeeping team members.
• Prepare AM and PM assignments, as applicable, for Supervisors, Room Attendants, Turndown Attendants, and Housepersons based on occupancy reports, and assign the boards
• Highlight Vacant Dirty rooms, Long Stays, VIP's, Rooms with glitches and preferences on the assignment boards
• Follow up with the supervisors on any rooms that are pending and need to be inspected.
• Ensure all VIP / Special attention guest services have been completed.
• Reconcile assignments at end of day to generate reports.
• Issue and secure pagers and radios.
• Answer all incoming telephone calls, respond to guest and team member inquiries and assign appropriate service in a timely, friendly and efficient manner.
• Monitor the HotSOS, and Megasys systems, take appropriate actions, and inform the Housekeeping management.
• Follow up on emails, taking the necessary actions and informing the Housekeeping management.
• Log and record all service requests, assigning the work, closing all requests and generating associated reports.
• Recognize and communicate with Director of Housekeeping, Assistant Director of Housekeeping or MOD any unusual situations.
• Maintain pass-on log.
• Perform additional general office duties including processing paperwork, filling, conducting inventory of radios and pagers.
• Carry out other duties as requested by the Assistant Director of Housekeeping or Director of Housekeeping.

Experience and Education Required

Skills Required

Must be able to :

Physical Demands

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department / Division.

The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.