Salesforce Product Owner - UAT

Daily Tasks Performed :

• We are the Digital Product Team for the distinguished Finance, and Insurance websites and mobile app, the customer service agent console and other digital tools.
• Our mission is to provide exemplary customer experience to foster trust and loyalty.
• We value each interaction as a brand building opportunity.
• We apply a customer centric approach – Listen, Understand, Advocate, and Anticipate – in every channel to provide seamless and relevant service.
• We are looking for an entrepreneurial Product Owner to join as a key member of our digital team.
• You will own responsibilities across the entire software development life cycle for projects and production support.
• For example, you will drive grooming sessions, capture requirements and acceptance criteria, aid the prioritization and sizing of work, prepare and perform user acceptance testing, assist field training, craft customer field stakeholder communications, perform demos, support launch and triage during warranty.
• You are as comfortable leading and collaborating with UX, marketing and training as you are working with engineering, testing, SOX, compliance and legal.
• You are open to ambiguity and quickly flex for changing conditions.
• You use outstanding written and verbal multidisciplinary communication skills and have an eagerness to make steady progress to successfully engage business and IT partners from AHFC, enterprise or external vendors.
• As a Product Owner for a financial services provider, you are detail oriented and own a high level of accountability.
• You maintain high standards for both project launches and operational excellence through quality, cost and delivery.
• You are a fast learner who will become a subject matter expert on customer personas, the platform, payment flows, business rules, account conditions, etc.
• You will measure and analyze metrics for business cases and platform reporting.

As such, daily tasks include :

Our products include :

Position Success Criteria (Desired) - 'WANTS'