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Client Success Specialist - Logistics

Client Success Specialist - Logistics

Aston CarterTempe, AZ, US
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Job Description

Job Description

Job Overview :

We are seeking a detail-oriented and proactive Account Specialist to join our growing Specialist Team. This role focuses on enhancing the shipper experience for vendors and sellers using inbound transportation services. The ideal candidate will work directly with shippers to identify performance gaps, implement solutions, and drive continuous improvement through coaching and performance management.

Key Responsibilities :

  • Monitor and analyze daily transportation data.
  • Address real-time transportation disruptions and barriers.
  • Investigate and resolve root causes of shipping defects.
  • Maintain detailed daily logs for assigned accounts.
  • Lead weekly performance calls with shippers.
  • Facilitate Daily Business Review stand-up meetings.

Required Skills :

  • Strong background in account management and customer service.
  • Proficiency in Microsoft Excel.
  • Problem-solving skills in logistics, transportation, and supply chain operations.

    • Preferred Qualifications :

  • Excellent relationship-building and communication skills.
  • Strong organizational abilities and attention to detail.
  • Ability to manage disruptions and deliver effective solutions.
  • Experience in logistics, supply chain, or related fields (minimum 2 years preferred).
  • Exposure to industries such as event coordination, real estate, sales, or hospitality.
  • Basic data analysis skills and experience writing process improvement proposals.
  • Entry-level proficiency in Excel and data interpretation.
  • Strong interpersonal skills and a customer-focused mindset.

    • Work Environment :

    This is an on-site position with a comprehensive two-week training program. You’ll collaborate with top-tier clients and receive robust support in developing technical and interpersonal skills. The role emphasizes teamwork, adaptability, and a commitment to operational excellence.

    Pay and Benefits

    The pay range for this position is $22.00 - $23.00 / hr.

    Eligibility requirements apply to some benefits and may depend on your job

    classification and length of employment. Benefits are subject to change and may be

    subject to specific elections, plan, or program terms. If eligible, the benefits

    available for this temporary role may include the following :

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off / Leave (PTO, Vacation or Sick Leave)

    • Workplace Type

    This is a fully onsite position in Tempe,AZ.

    Application Deadline

    This position is anticipated to close on Sep 8, 2025.

    About Aston Carter :

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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    Client Specialist • Tempe, AZ, US