Community Manager - Chattanooga, TN

Overview

This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and / or necessary.

Essential Functions

Proficient with Google Suite applications including Gmail, Docs and Sheets

Communicate effectively in person or by using telecommunications with our Board of Directors (BOD), homeowners and fellow co-workers and generally enjoy working with a diverse clientele

Strong interpersonal, written and verbal communication skills required

Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change

Strong decision-making, organizational and problem-solving skills

Support and provide efficient and timely communication to multiple Homeowner’s Association (HOA) Board of Directors (clients) needs, requests and action items

Attend and facilitate Board of Directors meetings, annual meetings and special meetings as required (usually in the evening)

Ability to effectively manage multiple client relationships simultaneously

Prepare all meeting material packets for all above mentioned meetings

Create budgets for communities in portfolio

Obtain and negotiate all vendor contracts (e.g., landscaping, maintenance)

Ability to review, interpret and ensure compliance with HOA documentation

Ability to review, interpret and answer questions on Financial Documents

Assists clients with various HOA concerns and / or questions ranging from maintenance, accounting, violations, and other community issues

Document and retain all communications between the Community Board Members, Vendors, and Support Teams

Assist and respond to all homeowners’ questions relating to statements, violations, maintenance and other questions pertaining to their HOA

Ability to research and obtain information to resolve homeowners’ needs

Conduct follow up on specific requests made to agent by homeowners

Filing of paperwork

Other tasks as assigned

Requirements

Strong communication skills

Strong ability to multitask

Strong ability to pay attention to detail

Retain and recall a large amount of detailed information

Move quickly and efficiently through assigned workloads

Demonstrate the ability to manage time in order to maximize the maintenance of ongoing client relationships

Conduct appropriate for Business atmosphere

To be able to clearly comprehend the information over telephone

Utilize general office equipment (telephone, fax, copy machine)

Proper Grammar

Prior HOA experience a plus

General understanding of HOA documents helpful

Bi-lingual helpful

Location

Must be located in or near Chattanooga, TN

Education And Training

High School Diploma

Must hold current Georgia Real Estate License

2-5 years related experience; or equivalent combination of education and experience

CMCA, AMS or PCAM Designation preferred

Adaptability

Adapts to changing work demands

Stays focused on own work when faced with challenges and / or difficulties

Stays open to and learns from feedback

Physical Activities

Moves, lifts, carries supplies weighing less than 20 pounds without assistance

Creates documents, reports, etc. using a computer

Ability to enter and locate information on a computer

Visually verifies and / or reads information

Sits for an extended period of time

Must be physically present in the office as the needs of the business dictates

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