Job Description
Job Description
Description :
We are seeking a motivated Salesforce Administrator to join our dynamic Technology Operations team.
This role is ideal for someone looking to grow their Salesforce skills while supporting a rapidly evolving platform.
You will assist with user support, data integrity, system configuration, and training efforts under the guidance of
senior team members. This position offers a strong foundation for long-term development in Salesforce
administration, process automation, and cross-functional collaboration.
Our Standards :
Our overall standard is “service excellence”. Our goal is to provide the best service and knowledge experience to
our firm and its associates. As such, our associates must display :
- Ability to work and make decisions independently, with minimal supervision
- Excellent written and verbal communication skills
- Excellent client service skills
- Comfortable with presenting to senior leaders
- Superior attention to tasks, detail and follow-through
- Excellent organizational and time-management skills; ability to react with appropriate levels of urgency to
- situations and events that require quick response or turnaround
- Ability to prioritize and manage multiple tasks, projects and assignments
- Ability to adapt quickly and positively to change
- Team player and collaborator
- Must possess a will-do / can-do attitude
- High standard of professionalism, ethics, confidentiality, and integrity
Requirements : Responsibilities :
Collaboration : Work with internal stakeholders across multiple departments to gather requirements and ensure Salesforce aligns with the business’ needsConfiguration : Perform basic Salesforce configuration tasks such as creating custom fields, flows and validation rules under the guidance of senior administratorsData Management : Assist with data management via Extract, Transform, and Load (ETL) steps to ensure integrity and accuracy within SalesforceIssue Resolution : Own the initial triage of issues (user, data, access, etc.) and escalate complex problems to senior administrators as needed.Release Management Support : Assist with testing and validating change sets / new designs in sandbox environmentsReports and Dashboards : Build and maintain reports and dashboards to provide actionable insights for business stakeholdersTraining and Documentation : Assist in creating user guides, training materials and documentation to support end-user adoption; lead individual and group training sessions with business stakeholdersUser Support : Assist in managing user accounts, including creating, deactivating, and updating profiles, roles and permissions in SalesforceEducation / Experience :
Bachelor’s degree in computer science, Information Systems / Technology, Business, Finance, or equivalent experience.1 - 2 years of Salesforce administration and / or development experienceSalesforce Administrator certification (ADM 201) or Business Analyst is a plus, but not required.Qualifications :
Motivated individual with strong analytical and problem-solving skillsComfortable working in a fast environment with change and shifting prioritiesMust have ability to work on multiple, time-critical projects simultaneously.Excellent verbal and written communication required, including presentation of complex data in easilyunderstood ways and strong data visualization skills.Ability to confidently interact at multiple levels in the organization and lead cross-departmental teamprojects required.Innovative, forward thinker and strong abilities in relationship management.Preferred Technical Qualifications :
Basic understanding of Salesforce configuration, including objects, fields, workflows, and security settingsFamiliarity with data management tools (e.g., Data Loader)Proficient with Microsoft Excel and basic knowledge of reporting toolsExperience with Salesforce LightningBasic knowledge of Salesforce integrations or third-party applications (e.g. AppExchange solutions)Exposure to Agile or similar project management methodologies