Front Office Manager

Job Description

Job Description

Description :

Job Title : Front Office Manager

Department : Front Office

Reports to : General Manager

Status : Exempt / Salary

Job Summary :

Responsible for supervising and managing the front desk area, maintaining data on future room occupancy, tracking reservations, special requests, hire and train new guest service representatives, and maintain liaison with sales, food and beverage, housekeeping, and accounting departments.

Duties / Responsibilities :

• Hire, in cooperation with AGM / GM, and train all front desk personnel.
• Ensure front desk operations are carried out within the systems and procedures required by Maximum Hospitality and brand specific standards.
• Schedule staff as required, while maintaining efficiency, service and budget.
• Complete knowledge of all hotel systems including PBX phone system, key system, PMS reservation systems, and brand specific training.
• Knowledge of fire alarm system and evacuation procedures, CPR and MSDS trained.
• Checking the credit of guest accounts daily and follows up if action is required.
• Instill in the front desk staff a sense of credit responsibility so that suspicious accounts are immediately noted to ensure effective credit control.
• Must have good knowledge of surrounding area.
• Supervise reservations and check-ins to ensure the highest occupancy and rate.
• Ensure the accuracy of housekeeping report and work closely with housekeeping staff.
• Must be available to perform Manager on Duty (MOD) duties when necessary.
• Must conduct monthly desk meetings to keep all desk staff up to date on all new policies, promotions, and procedures.
• Must be responsible for security of guests, fellow employees and hotel assets.
• Must perform any other required duties as requested by the General Manager to aid in better operation of the hotel, restaurant, lounge, and service to the guests.
• Able to perform / Supervise all job duties performed by any of the employees underlined in the GSM / FOM portfolio to include Night Audit.
• Keep confidential the business functions of the company including, but not limited to, financial status, customer / guest information, employee issues, etc.
• Be an example and Ensure that all front desk employees and auditors are in proper costume / uniform.
• Immediately report any guest issues to Manager on Duty.
• Assist guest with luggage as needed.
• Does not eat, drink, or smoke in guest view.

Required Skills / Abilities :

Education and Experience :

Supervisory Responsibilities :

Physical Requirements :

Note :

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

The company is an Equal Opportunity Employer and complies with ADA regulations as applicable. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed. I accept responsibility for knowing the modifications and / or changes in this job description. I can perform the essential functions of this job as listed above, with or without reasonable accommodation.

Requirements :