Customer Care Rep III

Customer Service Representative

This position is responsible for providing frontline customer service and support for prospective and existing customers. Issues may be received via emails, incoming customer calls, Market transactions, customer correspondence or internal departments. The agent will work directly with customers, other Vista departments, and Market participants such as ERCOT and both Texas and non-Texas Utilities. This position will diagnose the inquiry / problem and ensure end to end resolution.

Key Accountabilities

• Handles incoming email customer inquiries including receipt, resolution and closed loop communication with the customer
• Resolves failed enrollment transactions (BPEM cases) to ensure customers receive service timely
• Resolves correspondence requests from customers (creates, mails, uploads to account, etc.)
• Performs account corrections including billing / payment corrections, adjustments, resubmission / cancellation of transactions, etc.
• Handles incoming customer service calls
• Partners with Market Relations in identifying market transaction impacting issues

Education, Experience, and Skill Requirements

Key Metrics

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at assistance@vistraenergy.com to make a request.