Sales Associate

Sales Associate

Citadel Outlets - Factory

Position Overview

The Sales Associate is responsible for sales generation and delivering a positive customer experience. The Sales Associate will also handle a variety of operational duties as assigned by the store management team (e.g., housekeeping duties, visual presentation standards, etc.).

Reports To : Store Management

Essential Functions

Customer Experience

• Greeting Customers : Greet customers immediately upon entering the store with a smile and sincere non-business-like greeting.
• First Impressions : Create a positive first impression for the customer through an energetic attitude and adherence to dress code.
• Store Standards : Maintain a sparkling clean and organized environment by adhering to store standards and cleanliness.
• Product Information : Provide customers with current relevant information about the product.
• Fitting Room Service : Provide quality service in the fitting rooms, follow up with customers in a timely manner, maintain cash wrap cleanliness, and attempt to add on to the sale.
• Cash Wrap Efficiency : Provide efficient service at the cash wrap, offer Gift Cards, maintain cash wrap cleanliness, and capture customer information in the database.
• Customer Appreciation : Sincerely thank all customers for shopping at GUESS as they exit the store.

Cooperation & Dependability

Personal Performance

Miscellaneous Responsibilities

Job Requirements