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Enterprise Implementation Manager

Enterprise Implementation Manager

PinpointWashington, DC, Maryland, US
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Description

Hi 👋 I'm Paul, Head of US CS at Pinpoint.

We’re a high-growth, bootstrapped HR tech start-up building and selling software that helps in-house recruitment teams attract, hire, and onboard the right talent. Today, we have a strong foundation in place, with a mature product, rapid growth, strong product-market fit, and happy customers.

You only need to look at our reviews on G2 and Capterra to see how often customers mention the quality of our support and onboarding. That experience starts with implementation.

As we continue to bring on more large, complex customers, we’re looking for an Enterprise Implementation Manager to fully own a high volume of mid-market and enterprise implementations from end to end. You’ll steer timelines, manage technical complexity, and lead customers confidently through a high-stakes rollout.

The fine print (but way more exciting) :

  • This is a remote role based in the U.S. (EST or CST). Our HQ is in Jersey, UK, and our 80-person team is spread across the U.K. and U.S.
  • You’ll manage ~15–20 active implementations at once, spanning enterprise and mid-market segments, each with unique needs, stakeholders, and pacing.
  • Our product is deep, flexible, and genuinely complex. You’ll need to understand a wide range of customer types, workflows, and implementation paths.
  • This is a fast-paced, high-growth environment—things move quickly, processes are evolving, and you’ll need to bring structure, ownership, and a hands-on, adaptable mindset.

About the Role :

  • Maintain strong accountability across 15–20 concurrent implementations—ensuring deadlines are met and blockers are addressed with urgency
  • Own the project management of implementation from kickoff through go-live—tracking milestones, managing risks, and keeping everyone aligned
  • Lead internal and external discovery to understand customer needs and design tailored implementation plans
  • Reduce engineering dependency by owning non-complex setup tasks, identifying when to escalate, and communicating requirements clearly to technical teams
  • Coordinate internal teams across integrations, product, and support to ensure timely delivery and clear communication
  • Act as a trusted advisor to enterprise customers, offering strategic workflow guidance and product best practices
  • Ensure a smooth handover to our Customer Success team post-implementation, while staying involved through early adoption to support long-term success
  • Develop and deliver scalable customer training—live sessions, train-the-trainer programs, and asynchronous enablement materials

    • Tech stack : Arrows, HubSpot, ClickUp, Slack, Intercom, Linear, Guru

    About You :

  • 3+ years leading large-scale B2B SaaS implementations (ideally across both enterprise and mid-market; HR / recruiting tech a huge plus)
  • Proven experience managing 10+ concurrent implementations—balancing complexity, customer pressure, and internal coordination
  • Technically self-sufficient—can read API docs, troubleshoot basic integration issues, and reduce engineering dependency
  • Structured project owner—builds milestone-driven plans, defines customer responsibilities, and thinks 2–3 steps ahead to manage risk
  • Experienced working with global customers and cross-functional teams (product, engineering, CS)
  • Past examples of managing implementation risk—e.g., adjusting plans, unblocking tech issues, or driving change
  • Brings operational rigor and accountability to each project—others trust you to own outcomes, not just tasks
  • Comfortable working in ambiguous, startup-style environments with evolving processes
  • Professional polish and presence—clear communicator who can command a (virtual) room
  • Based in the U.S. (EST or CST)

    • What We Offer :

    We want Pinpoint to be the best place you’ve ever worked —somewhere you feel valued, supported, and excited to grow. Here’s what you’ll get :

  • Gold-plated healthcare – The best medical, dental, and optical coverage money can buy. We’ve got you (and your family) covered
  • Unlimited holidays – Work-life balance matters. Take the time you need to rest, recharge, and enjoy life
  • Mental health support – Unlimited, immediate access to professional counseling through Spill—because your well-being comes first
  • Retirement matching – A competitive plan to help you hit your long-term financial goals
  • Remote-first culture – Work where you're most productive. As a remote-first team, we prioritize flexibility and trust
  • Meaningful equity – You’re helping build something special, and you should share in its success
  • Generous parental leave – Up to 16 weeks of fully paid leave to support new parents
  • Learning budget – Annual funds for courses, books, or anything else that fuels your personal and professional growth
  • Top-of-the-line equipment – MacBook Pro, 4K monitors, and all the right tools to do your best work
  • A team that’s got your back – Smart, driven, kind people who want you to succeed, our clients to be wowed, and our business to grow

    • A detailed overview of our benefits can be found here .

    We’re changing the way companies hire, and rewriting the rules of recruitment.

    We build talent acquisition software, setting out to fix broken hiring processes that make it so hard for great candidates and great companies to find each other.

    We do this by being the only applicant tracking system on the market that’s both fast and easy to use, while being flexible enough to manage complex workflows as companies grow.

    We believe attracting the right people and building the strongest teams means being different, not better. It means helping candidates understand what you do and don’t offer—warts and all. And enabling your whole team to be part of the hiring process.

    If you’re looking for somewhere you can learn quickly, make a meaningful impact in a fast-paced business, and grow your career, you’re in the right place.

    We’ll enable you to do your best work with the tools you need, support from the rest of the team, and an expectation that you’ll challenge that status quo—helping us continually improve what we do.

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    Implementation Manager ‱ Washington, DC, Maryland, US