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Business Operations Specialist

Business Operations Specialist

NCMS - National Center for Manufacturing SciencesAnn Arbor, MI, US
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Job Description

Job Description : Business Operations Specialist

Location :

This is a hybrid role and requires 3 days in the office in Ann Arbor, Michigan.

Job Purpose :

National Center for Manufacturing Sciences (NCMS) is currently seeking a Business Operations Specialist based in its Ann Arbor, Michigan headquarters. NCMS is the nation’s leading technology consortium that accelerates the development and adoption of cutting-edge manufacturing capabilities to drive American competitiveness.

The Business Operations Specialist is responsible for supporting diverse projects and other business activities while providing exceptional customer service.

Primary Responsibilities :

  • Maintain data integrity and accuracy through validation, which will likely include comparison to and review of official NCMS documentation.
  • Collaborate with various business units to understand processes and collect data.
  • Maintain and assist in the creation of content for internal and external communications.
  • Respond to internal and external customer requests as needed. Identify customer needs and collaborate with internal NCMS departments.
  • Provide project meeting support as needed via attending meetings, preparation and distribution of project meeting notes. Assist in the documentation and improvement of procedures.
  • Assist in preparation and / or review of quarterly and final project reports.
  • Maintain project information, collect and maintain data files / folders, develop presentations.
  • Become trained and proficient in specified core functions within the organization.
  • Perform other duties as requested.

Requirements :

  • Must be a citizen of the United States.
  • Must have or be eligible to obtain government security clearance.
  • Must be fully vaccinated against COVID-19 unless legally exempt.
  • Flexibility to work a hybrid schedule; three days in the office & two days home.
  • Degree in Business Administration, Science / Technology or related field or a minimum 5 years’ experience in an administrative role with customer service and / or technology focus.
  • Experience in Power BI a plus.
  • Ability to develop a comprehensive understanding of the business data, how it relates, and the importance of it to the organization.
  • Critical thinking & problem-solving skills are required.
  • Microsoft Office 365 experience.
  • SharePoint functional knowledge.
  • Effective communicator in written and oral formats.
  • Demonstrated high level of organization and attention to detail.
  • Demonstrated ability to develop and deliver suggestions for process improvements.
  • Demonstrated customer service excellence.

    • NCMS IS AN EQUAL OPPORTUNITY EMPLOYER

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    Operation Specialist • Ann Arbor, MI, US