Technical Support EngineerPC LAN Services • Milwaukee, WI, US
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Technical Support Engineer
PC LAN Services • Milwaukee, WI, US
job_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description3+ years of consulting / field tested technical support experience 3+ years of practical Remote Managed Monitoring experience Previous experience in computer engineering, architecture, or other related fields, experience in MSP field preferred Microsoft Windows Server 2012 through 2022 Microsoft Active Directory and Group Policy Administration Demonstrated networking skills / knowledge of TCP / IP, DHCP and DNS Microsoft Office 365 (Hosted Exchange, Hosted SharePoint Services) Microsoft Teams (VOIP) Microsoft Hyper-V (all versions) Microsoft SQL Server Routers / Firewalls SonicWALL, WatchGuard, Cisco, Juniper, Fortinet, (QOS, VLAN, VPN) Managed Services Automation — PSA,RMM Must possess excellent communication, time management, and documentation skills Capable of working with high-maintenance clients and meeting project deadlines Ability to evaluate clients' needs and make recommendations for upgrades A reliable car, a valid driver’s license, and active auto insurance (proof of insurance required) Must be able to pass a federal background check. Provide at least 3 references, non-familial. Fundamental knowledge of networking, hardware, and software Strong troubleshooting and critical thinking skills Ability to prioritize and multitask Deadline and detail-oriented
Job Description
Job Description
We are seeking a Technical Support Engineer to join our team! You will design and develop solutions to complex application problems or network concerns.
Responsibilities :
- Oversee the installation of operating systems, network systems, software, and hardware
- Monitor system operations to detect potential problems
- Implement network systems to support communication between all departments
- Provide technical direction and guidance to team members
- Provide technical assistances directly to clients.
- Navigate Office 365 for new user creation or resolving email issues
- Travel to client locations to troubleshoot hardware / software / networking issues.
- "Own" the client - from the beginning of a project all the way through to completion (Project Management).
- Proactively evaluate client's systems to ensure compliance, and performance requirements are met.
- Must be able to accurately document problems and resolutions in our PSA / CRM tracking system.
- Excellent communication skills, time management, and customer service are paramount to this position.
Qualifications :
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