Team Member (Employee) Relations Manager

Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you’re looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything in-between, this is your opportunity to start the next chapter of your career story and help create a one-of-a-kind fan experience at Honda Center.

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Job Title :

Team Member (Employee) Relations Manager

Pay Details :

The annual base salary range for this position in California is $100,000 to $125,000 per year. The starting pay for the successful candidate depends on various job-related factors, including but not limited to the candidate’s geographic location, job-related knowledge, skills, experience, education / training, internal value, peer equity, external market demands, and organizational considerations.

We are seeking a dynamic and experienced Team Member (Employee) Relations Manager to lead and manage employee relations at OCSE. This role is crucial in fostering a positive work environment, ensuring compliance with labor laws, facilitating conflict resolution, and promoting a culture that aligns with our core values. The ideal candidate will have a strong background in employee relations and HR compliance in fast-paced, customer-centric industries.

Responsibilities

Employee Relations & Conflict Resolution

Lead complex and sensitive employee relations investigations, ensuring fairness, consistency, and legal compliance

Provide guidance and support to managers and team members on conflict resolution, discipline, performance issues, and policy interpretation

Coach leaders on proactive employee engagement and team development practices

Partner with legal counsel when necessary to mitigate organizational risk

Policy & Compliance

Develop, revise, and implement HR policies and procedures that reflect best practices and comply with federal, state, and local laws

Ensure consistent application of company policies across locations and departments

Conduct training sessions for managers and employees on topics such as harassment prevention, workplace conduct, and performance management

Strategy & Culture

Collaborate with HR leadership to align employee relations initiatives with business goals and cultural values

Analyze trends in employee relations data and recommend proactive solutions

Serve as a subject matter expert and thought partner for continuous improvement in employee satisfaction and retention strategies

Investigations & Documentation

Lead prompt, thorough, and confidential investigations into complaints and concerns

Maintain accurate documentation and tracking of all ER issues using internal systems

Develop reports and present insights and risk assessments to HR and executive leadership

Qualifications :

Bachelor’s degree in Human Resources, Business, or comparable experience

5-7 years of progressive employee relations experience

Strong knowledge of labor laws, employment regulations, and HR best practices in California

Demonstrated experience handling high-volume or high-complexity ER issues in hospitality, retail, restaurant, or sports organizations

Exceptional interpersonal, coaching, and conflict-resolution skills

Training and facilitation experience

Ability to travel to field locations or venues as needed

Preferred Experience :

HR certifications (PHR, SPHR, SHRM-CP / SHRM-SCP)

Experience working in unionized environments

Spanish speaking

Knowledge, Skills, and Experience

Education - Bachelor's Degree

Experience Required - 5+ Year

This position is on-site.

LD2025

Company :

OC Sports & Entertainment, LLC

Our Commitment :