Information Technology Site Support Analyst (H)

Job Highlights :

Exciting Opportunity for a Information Technology Site Support Analyst at SSM Health in Oklahoma! Preferred Cisco and / or WebX background is a plus.

Job Summary :

Maintenance and support of the computer and network hardware, infrastructure and supported applications which may include telecommunication systems.

Job Responsibilities and Requirements :

PRIMARY RESPONSIBILITIES

• Provides troubleshooting, training and implementation of clinical and business systems.
• Coordinates desktop, laptop, telephony and peripheral device support.
• Documents and troubleshoots issues.
• Promotes IHT standards and procedures in completion of work activities.
• Supports Active Directory tools including group management, script execution, GPO and software deployment, folder and file share access.
• Supports multiple operating systems including Windows, iOS, and Android.
• Ensures that network devices are maintained with current virus protection and software patches.
• Works with Enterprise Network Services to implement and maintain technology standards for WAN and LAN connectivity and all infrastructure components required to maintain a highly available network.
• Documents and troubleshoots issues while appropriately utilizing the service ticketing system.
• Performs other duties as assigned.

EDUCATION

EXPERIENCE

PHYSICAL REQUIREMENTS

REQUIRED PROFESSIONAL LICENSE AND / OR CERTIFICATIONS