Systems Engineer III

Shared Infrastructure Services

Compensation : $85,000.00 Annual

Job Description

Under the direction of a manager or above, works to design, develop, support, and maintains the organizations systems infrastructure, including the implementation and design of hardware and software. Makes updates to system related installation documentation. Performs end-user support. Is capable of working on complex system infrastructure tasks.

Job Function

• Investigates alerts and follows established procedures to remediate conditions that do not follow approved policies and guidelines.
• Design, develop, and support systems using Microsoft Server, SQL, and Azure infrastructure.
• Design, develop, and support systems using virtualization technologies.
• Coordinates software update services and patch management for systems.
• Works with vendors to coordinate support and warranty services.
• Documents system engineering policies, procedures, and results of tests.
• Maintains and creates new system documentation.
• Assists faculty, staff, and students with technical questions related to managed systems.
• Reads and interprets technical manuals.
• Defines problems, collects data, establishes facts, and draws valid conclusions.
• Works with diverse academic, cultural, and ethnic backgrounds of University students and staff.

This position is designated as a Tier 2 respondent for designated campus emergencies and events. In the event of a declared campus emergency, the position incumbent will make every effort to return to campus when directed. During declared campus emergencies, this position may be required to perform specific job-related duties at a designated off campus location or place of residence.

Marginal Functions

Attends meetings, utilizes staff resources when situations require additional expertise, serves on committees, task forces, and work groups.

Departmental Requirements

Supervision Exercised : None

Supervision Received : This position requires occasional verbal and / or written direction in several aspects of the work. The supervisor shall ensure that the incumbent is aware of and adheres to state, board of trustees, university, and departmental policies.

Level of Public Contact

Moderate. The incumbent interacts with vendors, other IT staff, and non-IT staff. The incumbent may be called upon to serve on intra- and inter-institutional groups and may be called upon to deliver oral or written presentations as directed by management.

Monetary Responsibility

The incumbent assists in the preparation of budgetary estimates.

Policy-making and / or Interpretation

The incumbent shall recommend and implement policies and procedures necessary to effectively administer Microsoft cloud and on-premises services.

Program Direction and Development

This position will influence strategic technology decisions for the department and will participate in the prioritization and resource allocation necessary for successful project planning and implementation.

Statement of Responsibility for Confidential Data

The incumbent is responsible for ensuring that systems design and operational procedures comply with federal, state, and university statues, guidelines, and policies on confidentiality of information.

Statement of Understanding

Background Check, Responsible Employee

Statement of Understanding Definition

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check. The holder of this position is designated as a "Responsible Employee" pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University's Title IX Administrator or any divisional Title IX Coordinator.

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty, and staff from a variety of cultures, backgrounds, and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity / expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University's collaboration with community partners from the local to the global level. It reflects UNF's mission to contribute to the public good and prepare educated, engaged citizens.