Dispatcher NE

Job Description

Job Description

Purpose Statement

Responsibilities for this position include answering customer calls, scheduling and coordinating all service calls as calls are received, maintaining ordering system, making sure that services are completed in a timely fashion and answering questions and giving information.

This job reports to the Manager of Dispatch

Responsibilities

Dispatch

• Answers customer calls.
• Enters new orders in ordering system and assigns orders to PICC RNs.
• Maintains and monitors ordering system to assure that orders are completed in a timely manner.
• Creates and maintains a physical log of calls received and dispatched.
• Communicates with clients regarding orders received / completed.
• Communicates and coordinates with PICC RNs and Regional Managers.

Competencies

Work Environment

The location of this job is at the employee’s discretion. It is required that the employee should work primarily

uninterrupted and in a quiet environment to assure clear communication with clients and staff. However, the actual location can be at the employee’s home or anywhere there is a clear cellular signal. This role routinely uses

standard office equipment such as computers, phones, and photocopiers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to see, talk or hear. This is largely a sedentary role.

Position Type / Expected Hours of Work

Expected hours of work are hours when the office is closed. Office hours are Monday through Friday, 8am-4pm.

Required Education and Experience

High school diploma or equivalent with some college or technical school course work and minimum of six months of job-related experience; technical experience, including responsibility for maintaining computer systems; or any equivalent combination of education and experience that provides the required knowledge, skills and abilities.

Additional Eligibility Qualifications