Video & Communications Specialist

Summary

The Video & Communications Specialist supports Vivint’s Field & Supply Chain Operations by producing high-impact video content, managing AV for key events, and supporting day‑to‑day communications. This role blends hands‑on media production with creative storytelling to reinforce safety, quality, charitable programs, recognition, and leadership messaging, connecting more than 3,700 field employees to the culture and strategy of the business through dynamic visual content.

Video & Media Production

Own end‑to‑end video production, from scripting and filming to editing and publishing.

Lead creation of visual content for installer trainings, leadership updates, competition recaps, event hype videos, charitable programs, and more.

Produce and distribute the weekly Field Ops podcast, hosted by our SVP.

Capture and amplify stories from the Field & Supply Chain org through engaging visuals and motion.

Comfortable using lightweight tools (even just a phone) to capture timely, culture‑driven content; knows when to keep it scrappy and when to go polished.

Explore and test AI tools to enhance video, voice, and messaging production workflows.

Event / Meeting AV Production

Support monthly All Hands meetings and remote team calls with elevated production value (slides, transitions, speaker support).

Provide on‑site AV, photo, and video support at internal events to ensure messaging is captured and shared.

Coordinate presenter logistics for large events : schedule dry runs, confirm expectations, assist with mic setup, and manage timing.

Collaborate with internal and external AV teams to create and execute a production plan that aligns with budget and show flow.

Act as Stage Manager during key large events, run the full General Session experience (2–3× annually) : slides, music cues, walk‑up songs, mic transitions, and live recording.

Communications Support

Support execution of key weekly / monthly communications (e.g., Field Ops deck, campaign emails, huddle decks, digital signage).

Help build and refine automated communication workflows using tools like Airtable, Braze, Teams, and Outlook.

Maintain and update content across internal platforms (Microsoft Teams, email, signage, media libraries).

Collaborate cross‑functionally with Leadership, Program team, Training, Enablement, Safety, Revenue, and Culture.

Source and translate field stories into high‑quality visual or written content.

Monitor trends and feedback to recommend format and delivery improvements.

Required Skills, Experience & Education

Technical & Content Creation Skills

High proficiency in video production (camera setup, filming, editing, publishing) using tools like Adobe Premiere or Final Cut Pro.

Experience with audio and podcast production, or a willingness to learn.

Strong presentation design skills using Keynote and PowerPoint.

Proficiency in Adobe Creative Cloud (Premiere, Illustrator, InDesign).

Comfortable creating both studio‑quality content and scrappy, fast‑turnaround videos captured on a phone or webcam.

Familiarity with Microsoft Teams, Outlook, SharePoint, and other internal communication tools.

Corporate Communication Skills

Exceptional written and verbal communication skills; able to distill complex topics into simple, engaging content with the highest level of attention to detail in grammar and spelling.

Experience supporting or running town halls, all hands, team calls, or field‑facing meetings / events.

Strong project‑management and organizational skills; able to juggle multiple priorities with deadlines.

Technologically savvy; able to learn and leverage tools for automation and scalable communications workflows (e.g., Braze, Airtable, Outlook rules).

Experience managing internal distribution lists and contact groups across platforms (Outlook Groups, Teams, Active Directory).

Collaboration & Work Style

Self‑starter who thrives in ambiguity and enjoys solving problems creatively.

Comfortable working independently and collaboratively across teams.

High level of discretion with confidential or sensitive information.

Proactive communicator who keeps stakeholders in the loop without being asked.

Thrives in fast‑paced environments where priorities shift frequently.

Able to work independently while also knowing when to ask for clarity or input.

Brings creative energy and a collaborative mindset to every interaction.

Experience & Education

1‑3 years of experience in internal communications, content creation, or video production (corporate or agency background preferred).

Associate degree or equivalent experience in communications, media, video production, or related fields.

Preferred Skills, Experience & Education

Experience creating short‑form content for social platforms (e.g., TikTok, Instagram Reels).

Familiarity with collaborative design tools such as Figma.

Experience managing content in CMS platforms like SharePoint or Wix.

Experience with tools such as Canva, Braze, Airtable, and Asana.

Knowledge of AP Style and internal editorial best practices.

Background working with field or remote employee populations.

Experience using data and analytics to measure and improve communication performance.

Familiarity with building internal email campaigns or drip communications.

Working Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Safety

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co‑workers, and the public. Employees must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non‑standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

NRG Energy is committed to a drug and alcohol‑free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post‑accident and reasonable suspicion drug and alcohol testing. EEO / AAA / M / F / Protected Veteran Status / Disability. Level, Title and / or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at ).

Official description on file with Talent.

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