Cloud Billing Specialist - CCA

Job Purpose

Join TD SYNNEX as a Cloud Billing Analyst . In this role, you will work closely with various teams to manage customer account reconciliations, address billing-related inquiries, and create analytical reports. Your efforts will contribute to delivering best-in-class systems and operations across LATAM, supporting our business unit leaders and their key partners.

Candidates from Central America & Dominican Republic are encouraged to apply.

Responsibilities

Identify and resolve errors in billing operations and other related issues.

Collaborate with vendors, TD SYNNEX stakeholders, and cloud team members to understand and meet business requirements.

Document all processes using company tools, in collaboration with the offshore team.

Develop and create analytical reports

Ensure compliance with Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

Create, maintain, and optimize cost optimization tools within an Excel environment.

Knowledge Skills and Experience

Proficiency with Microsoft Office Suite.

English proficiency, both in speaking and writing

Excellent verbal and written communication skills.

Ability to think strategically and analyze complex data.

An out-of-the-box thinker with a proactive approach to problem-solving.

Capable of working independently and taking responsibility for individual tasks.

Comfortable working in an international, results-driven project organization.

Basic knowledge of the IT Software / Services / SaaS industry and its market advantages (desired).

Working Conditions

Professional remote environment

Occasional non-standard work hours or overtime as business requires.

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What’s In It For You?

• Elective Benefits : Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career : Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being : Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion : It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community : Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.