Patron Resource Coordinator

About the Position :

SMU Libraries is seeking a dedicated, service-oriented Patron Resource Coordinator to provide consistent, high-quality library services during evening hours. The Patron Resource Coordinator will work Monday through Friday, 6 : 00 PM to 2 : 00 AM during the Fall and Spring semesters, and 10 : 00 AM to 6 : 00 PM during initial training, intersession periods, and the summer term. As the primary staff member at the Fondren Library main desk, this position will play a key role in supporting library users, maintaining essential resources, and ensuring smooth operations in a welcoming environment.

SMU Libraries is seeking a dedicated, service-oriented Patron Resource Coordinator to provide consistent, high-quality library services during evening hours. The Patron Resource Coordinator will work Monday through Friday, 6 : 00 PM to 2 : 00 AM during the Fall and Spring semesters, and 10 : 00 AM to 6 : 00 PM during initial training, intersession periods, and the summer term. As the primary staff member at the Fondren Library main desk, this position will play a key role in supporting library users, maintaining essential resources, and ensuring smooth operations in a welcoming environment.

Reporting to the Fondren Library Access Services Manager, the Patron Resource Coordinator will provide excellent customer service, assist with circulation services, troubleshoot user access issues related to library systems and online resources, and manage and maintain the course reserve collection.This position will also supervise the library building during evening hours, ensuring safety, policy adherence, and effective communication with security and other staff.

Essential Functions :

Staff the main desk, assisting with checkouts, returns, fines, account issues, and general inquiries.

Supervise overnight student workers, ensuring completion of nightly checklists and closing procedures.

Troubleshoot access issues related to physical and digital collections; locate missing materials and correct shelving as needed.

Monitor patron activity and enforce library policies as needed.

Oversee Fondren Library course reserves, including processing faculty requests and maintaining materials.

Conduct regular nightly building checks, coordinate with facilities and security as necessary.

Assist with circulation projects and Ask Us inquiries as assigned.

Qualifications

Education and Experience :

A high school diploma is required. Bachelor's degree preferred.

A minimum of 3 years of experience is required.

Required Qualifications :

Three years of work experience in an in-person public service role and library experience is preferred.

Strong interpersonal and communication skills.

Ability to work independently and exercise sound judgment.

Basic technology troubleshooting.

Excellent organizational skills and attention to detail.

Preferred Qualifications :

Familiarity with an integrated library system (ILS).

Knowledge, Skills and Abilities :

Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills.

Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills.

Physical and Environmental Demands :

• Sit for long periods of time