Manager, Software Engineering

Software Engineering Manager - ServiceNow

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world‑class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross‑company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

Team Description

The Manager, Software Engineering will lead a team of front‑end and back‑end ServiceNow developers within the Workforce Technology organization, supporting the Global HR Operations service desk and experience platforms (e.g., D Tools HR). Reporting to the Sr. Manager, Software Engineering, this leader will own engineering delivery, platform support, and technical strategy for enterprise‑grade ServiceNow HRSD solutions.

Responsibilities

• Lead and mentor a team of software and solution engineers, fostering a culture of excellence, innovation, and accountability.
• Provide coaching, career pathing, and growth plans for team members.
• Act as a functional leader and technical coach on engineering best practices and standards.
• Identify and grow future engineering leaders across the organization.
• Drive front‑end architecture, design, and implementation across ServiceNow HRSD and Employee Center Pro.
• Oversee Tier 2 engineering support for production ServiceNow solutions, ensuring high availability and incident resolution.
• Collaborate with operations teams to ensure ongoing data quality, compliance, and platform integrity.
• Partner with Product Managers and Designers to define and prioritize user‑centric enhancements.
• Translate complex business needs into scalable software solutions.
• Lead code reviews, testing, and deployment of innovative, enterprise‑grade features.
• Collaborate across domains to align roadmaps, resolve issues, and deliver outcomes.
• Set vision for front‑end ServiceNow engineering strategy, balancing modernization and platform stability.
• Champion agile methodologies (Scrum, Kanban) to drive efficient, value‑driven delivery.
• Serve as escalation point for complex technical issues and architectural decisions.
• Lead transformation initiatives that modernize the employee experience within ServiceNow.

Must Haves

Certifications & Methodologies (preferred)

Education

Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and / or equivalent work experience.

#DISNEYTECH

The hiring range for this position in Seattle, WA is $179,700 - $241,000 per year and in Burbank, CA is $171,600 - $230,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job‑related knowledge, skills, and experience among other factors. A bonus and / or long‑term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and / or other benefits, dependent on the level and position offered.

Disability Accommodation for Employment Applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs Link opens in new window. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

#J-18808-Ljbffr