Senior Services Delivery Manager

Snowflake is about empowering enterprises to achieve their full potential and people too. With a culture thats all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology and careers to the next level.

As a Senior Services Delivery Manager (Sr. SDM), you will be driving new service opportunities, working with both customers as well as internal stakeholders. You will be the overall Program Lead for a large customer acting as a trusted advisor to C-Suite and / or Executive Sponsor of the Program, collaborate with internal stakeholders to craft the vision, develop the strategy, build the roadmap of use cases, build program plan, proactively mitigate program risks and execute on delivering customer value.

AS A SR. SERVICES DELIVERY MANAGER, YOU WILL :

Be a program management expert on all aspects of the Snowflake implementation and variety of project and services types, bringing multi-threaded initiatives together in efficient manner

Be the driving force in driving vision, strategy, use case identification, roadmapping, risk / benefit analysis for the customer

Drive planning and all aspects of execution of the program plan, working collaboratively with all stakeholders - customers, partners and internal stakeholders

Full ownership of value delivery life cycle - ensuring the program has met all its objectives characterized by on-time, on-budget and predictable delivery

Proactively identify and mitigate program risks, including risks associated with workstreams of the program that may be outside the scope of the contract

Collaborate and communicate effectively with various workstream owners, build a sense of community, clear expectations and timely communication

As a trusted advisor, collaborate with customer C-Suite and / or Executive Sponsor stakeholders drive alignment on vision, strategy and guide the program to successful delivery

Heavily process-driven, leverages and improves the program management methodology - processes, tools, templates and checklists

Be a champion for customer outcomes, be able to clearly articulate the value of the program in quantifiable metrics

Drive customer satisfaction expressed through surveys as well as renewals and additional opportunities for Snowflake

Work with Professional Services Practice Teams and Sales Account Teams to facilitate practice area enablement and support sales pursuits scoping projects, estimating work, creating delivery proposals and providing regular delivery updates for ongoing projects

Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflakes products and marketing

Determine areas for process improvements within both the customer and Snowflake

OUR IDEAL SERVICES DELIVERY MANAGER WILL HAVE :

10+ years of experience in a Program Manager role (or similar capacity) dealing with complex, technical implementation projects

Must have recent experience successfully delivering multi-million dollar complex data-related and / or cloud-based large Programs for a Fortune 500 customer

Must have played the role of trusted advisor to C-Suite or Executive Sponsor of the Program at Fortune 500 customer

Must be extremely adept in executive communication and relationship management across multitude of stakeholders - customer, partners and internal teams

Must have direct experience in the Data Warehousing, Business Intelligence and / or Cloud field

Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development

Strong presentation skills and an ability to articulate to a business and technical audience (including senior level executives at large enterprises)

Bonus Points : Experience in a customer support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent).

WHY JOIN OUR PROFESSIONAL SERVICES TEAM :

Unique opportunity to work on a truly disruptive software product

Get unique, hands-on experience with bleeding edge data warehouse technology

Develop, lead and execute an industry-changing initiative

Learn from the best! Join a dedicated, experienced team of professionals.

The application window is expected to be open until October 29, 2025. This opportunity will remain posted based on business needs, which may be before or after the specified date.

Every Snowflake employee is expected to follow the companys confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the companys data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

Snowflake is growing fast, and were scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information : careers.snowflake.com