Help Desk Support

Daily Job Requirements

• Serve as first contact with customers who need technical assistance via Phone or E-Mail
• Provide Customer Assistance
• Response to Customer Issues via Phone, E-Mail, in person, and computer chat
• Follow-up with customers to ensure issues are resolved
• Provide needed information on IT Products or Services
• Document customer interactions
• Keep record of Problems and their resolution through Lockton Source of Record (SysAid)
• Manage Help Desk tickets in a timely manner, if not directly dealing with customer you should be analyzing and resolving incidents within the ticket queue
• Provide quick resolutions and excellent customer service
• Perform Troubleshooting using different diagnostic Techniques
• Troubleshoot, Diagnose, and Resolve Technical hardware and / or Software issues
• Run Diagnostics to resolve customer reported issues
• Install, make changes, and repair computer hardware and software
• Escalate issues to the next level of support personnel while maintaining contact and transparency with customers towards resolution
• Provide feedback on processes and make recommendations on areas to improve
• Maintain technical documentation, knowledge module and service catalog on installation of software, configuration of hardware and problem troubleshooting
• Improve system performance by identifying problems and recommending changes
• Update job knowledge by participating in educational opportunities and maintaining personal networks
• Skills

Help desk support, Service desk, Customer service, Windows, Office 365, Intune, MDM, Autopilot, Troubleshooting, Technical support, Phone support, Help desk, Active directory

• Top Skills Details

Help desk support,Service desk,Customer service,Windows,Office 365,Intune,MDM,Autopilot

• Additional Skills & Qualifications

Be Available to work scheduled hours

o If you are scheduled to be in the office, make sure you are present to help provide adequate and efficient assistance to customers in the office.

o If you need to be remote on a scheduled in-office shift (Unless sick or personal day) 24-hour notice is required, and you are responsible for finding another team member to cover your in-office scheduled shift

o Vacations are scheduled individually within each department. Associates are required to submit vacation requests through the time and attendance system : Kronos. Associates must have approval from the supervisor before taking vacation. This will ensure that the time off does not conflict with departmental staffing requirements.

o Scheduling and staffing needs are managed by a team lead and can be adjusted to meet high priority tasks that require the associate to be in office as needed.

o The current Hybrid work schedule is three days a week in the off and two days a week remote.

• Experience Level

Entry Level

• Pay and Benefits

The pay range for this position is $25.00 - $29.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Charlotte,NC.

• Application Deadline

This position is anticipated to close on Oct 31, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.