IT Analyst / Programmer II (Learning Technologies Support Specialist II)

Position Information

Position Information Position Title : IT Analyst / Programmer II (Learning Technologies Support Specialist II) Working Title : Learning Technologies Support Specialist II Position Number : Full-Time Or Part-Time : Full Time Time Limited Position : No Number of Vacancies : 1 Department : ITS Posting Number : SHRA / EHRA : Exempt Professional Staff (EPS) Job Category : Professional Hiring Range : Commensurate with Education and Experience Overall Position Competency : Exempt Professional Staff (EPS) Primary Purpose of the Organization : The mission of Information Technology & Telecommunication Services is to explore, implement, and support the use of technology to achieve the University’s academic and administrative objectives, as stated in the University’s strategic plan. Primary Purpose of the Position : The Learning Technologies Support Specialist II is a key member of the Learning Technologies and Engagement Services Team. This position provides daily support to students, faculty, and staff with using and resolving technical issues with supported learning technologies and applications used for teaching and learning.

Brief Summary of Duties :

• Provide direct support to clients to resolve technical issues regarding learning technologies and applications used for teaching and learning.
• Deliver group training and one-on-one consultations, focusing on best practices and proficient use of learning technologies and associated applications.
• Stay up-to-date with innovative trends and industry best practices in learning technologies, actively sharing insights to enhance and evolve our support services continually.
• Other Duties Assigned.

Minimum Education And Experience Requirements :

Experience supporting enterprise learning technologies (i.e., Canvas, Respondus, Lockdown Browser, etc.) OR similar software applications.

Knowledge, Skills And Abilities :

Preferred Qualifications :

Special Instructions To Applicants : The selected candidate must be legally authorized to work in the United States. This position is eligible for flexible work arrangements, including remote / hybrid work. Fayetteville State University employees are generally required to reside in North Carolina within a reasonable commuting distance of their assigned duty station. Notice to Applicants : Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase “see resume.”

Please list at least three professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission. Closing Date : Open Until Filled : Yes Additional Information for Applicants : All new employees are required to have listed credentials / degrees verified prior to employment. Transcripts should be provided for all earned degrees and / or the degree which is being used to satisfy credential / qualification requirements. Transcript requests are the responsibility of the candidate. EEO Statement : This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, religion, color, national origin, sex, age, disabling condition, political affiliation or sexual orientation. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds. Veteran's Statement : Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.