Support Engineer, Amazon LEO Enterprise Customer Support

Amazon LEO is an initiative to increase global broadband access through a constellation of over 3000 satellites in low Earth orbit (LEO). Its mission is to bring fast affordable broadband to unserved and underserved communities around the world. Amazon LEO will help close the digital divide by delivering fast affordable broadband to a wide range of customers including consumers businesses government agencies and other organizations operating in places without reliable connectivity.

Key job responsibilities

We are seeking a Support Engineer to join our SATCOM Technical Support team. The ideal candidate will combine strong troubleshooting expertise with the ability to resolve complex satellite network issues through methodical problem analysis and technical this role youll handle escalated cases involving service degradation analyzing performance data (latency jitter packet loss) and system configurations to restore optimal service levels. Success in this role demands excellent diagnostic skills the ability to drive technical cases to resolution and experience working with cross-functional teams to solve challenging network issues. Youll develop and document technical solutions contribute to our knowledge base and provide advanced technical guidance to customers and internal teams. While monitoring tools aid your work your primary focus will be on complex problem resolution and ensuring customer satisfaction through effective technical support.

Work in a rotating shift schedule including weekdays and weekends with the requirement to be available for on-call duties as needed to ensure continuous operational coverage.

Export Control Requirement : Due to applicable export control laws and regulations candidates must be a U.S. citizen or national U.S. permanent resident (i.e. current Green Card holder) or lawfully admitted into the U.S. as a refugee or granted asylum.

6 years of experience in satellite communications network operations or RF engineering roles with focus on system troubleshooting and technical support.

Bachelors degree in Electrical Engineering Telecommunications or related technical field or equivalent military training.

Demonstrated hands-on experience with RF fundamentals including satellite ground equipment. Must be proficient in standard network protocols and system architecture.

Strong track record of analyzing complex technical issues and managing customer escalations through resolution. Experience documenting technical solutions and standard operating procedures.

Understanding of antenna specifications and its diagnostics.

Strong background in NOC operations with experience in emergency response and on-call support scenarios

Previous experience in SATCOM environments.

Strong Network administration experience including SDN DNS routing and firewall configuration

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $108900 / year in our lowest geographic market up to $188200 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and / or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Key Skills

Electrical Engineering,SQL,Active Directory,VMware,OS,Windows,Trouble Shooting,Linux,SAN,Java,Technical Assistance,Setup,hardware,Technical Support,Software support

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 108900 - 188200