Call Center Representative

WHO WE ARE :

How will transportation and mobility evolve? What will the vehicle of the future look like - and how will those vehicles be repaired?

How can the next chapter of your career contribute to solving these transportation challenges and more?

NexaMotion Group is on a mission to simplify complex vehicle repair to keep the world moving.

We are a leading automotive parts distributor represented across the U.S., Puerto Rico, and Canada, and through patent-winning software and technology, we are revolutionizing our industry.

What has remained constant throughout our 50-year history of transformation is our dedication to our customers, our team members, and to the values on which NMG was founded : Commitment, Humility, Optimism, Integrity, and Respect.

A career with NGM offers the opportunity to make an impact within a rapidly growing organization - the chance to learn, lead, collaborate, and connect with other solutions-oriented, forward-thinking professionals. We invest meaningfully in training and development, empowering you to build your future alongside ours and shape a career unique to your talents, interest, and purpose.

THE OPPORTUNITY :

We are looking for a motivated and customer-oriented Call Center Representative to join our team in the automotive aftermarket industry. The Call Center Representative will be responsible for providing excellent customer service, assisting customers with their automotive parts needs, and driving sales at our counter. This role requires strong product knowledge, sales skills, and a passion for automobiles.

RESPONSIBILITIES :

• Assists customers in determining and selecting appropriate parts. Provides price quotes and other parts information.
• Informs customers of specials and companion part requirements, ensuring that the customer is exposed to the full product line.
• Represents branch in a professional manner, remaining friendly and courteous in all customer and coworker interactions.
• Fills parts orders from stock.
• Notifies manager of out-of-stock parts or other department materials that require immediate attention. Locates out-of-stock parts from external sources and submits emergency orders, as necessary.
• Notifies customers of receipt of special order parts. Informs customers of parts order arrival and delivery date.
• Verifies will-call and back orders weekly and returns to vendors. Follows up on back orders.
• Provides customers with their copy of invoices. Receives payment for retail purchases. Obtains credit authorizations or required signatures for charge sales.
• Meet Monthly, Quarterly & Annual sales goal.
• Issues credits for returned parts after verifying purchase and pricing by reviewing original invoice.
• Participates in annual physical inventory.
• Assists Branch Manager with maintaining lost sales tracking program.
• Keeps work area clean and free of clutter. Performs weekly branch cleaning in cooperation with the rest of the branch staff.
• Stays informed of new products and product updates.
• Performs other duties as assigned.

KEY QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

SKILLS & ABILITIES :

WORK ENVIROMENT :

The work environment for a Counter Sales Representative in the automotive aftermarket industry is typically fast-paced and dynamic. You will primarily operate within a retail or wholesale environment, interacting directly with customers and collaborating with colleagues to meet sales targets. The setting may involve exposure to various automotive parts, equipment, and tools. Depending on the location, you may work indoors at a sales counter or showroom, with occasional outdoor tasks such as loading and unloading merchandise. Flexibility in scheduling may be required to accommodate peak business hours, which could include evenings, weekends, and holidays.

PHYSICAL DEMANDS :

While performing the duties of a Counter Sales Representative, you may be required to :

TRAVEL REQUIREMENTS :

No travel required.