Ground / Ramp Service Agent Team Captain

Role Summary

As a working leader of the Ground Service group, the Team Captain will assume the responsibility and accountability of the team while leading, directing, motivating, evaluating and approving the work of the Ground Service Agents.

Key Duties

Leads the Ground Service Agents on shift and is responsible for the success of a team’s ability to achieve the mutually established goals of Horizon Air and Alaska Airlines.

Ensures that the Ground Service Agents follow proper procedures.

Performs leadership duties such as assigning flights for the day, scheduling and managing agents on a week to week basis.

Other duties may include clerical functions, reports and assisting with unexpected passenger needs or complaints.

The Team Captain will also perform Ground Service Agent duties.

Job-Specific Experience, Education & Skills

Required

A minimum of 6 months of customer service or airline operations experience.

Ability to lead, direct and motivate teams for optimum performance.

Strong active listening and verbal communication skills.

Ability to juggle multiple tasks in a fast-paced environment.

Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia.

Ability to obtain USPS Mail Handling Certification.

Ability to consistently lift 50 pounds.

Must be able to stand for long periods of time.

Must be able to bend, stoop, squat, reach and grasp.

Ability to perform basic mathematics.

Ability to work a variety of schedules to include nights, weekends and holidays.

Ability to communicate in English.

High school diploma or equivalent.

Minimum age of 18.

Must be authorized to work in the U.S.

Preferred

A minimum of 1 year of customer service or community service experience.

Previous leadership experience.

Airport SIDA Badge Requirements

Important notification for employees working at an airport or maintenance hangar : Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Starting Rate

USD $21.54 / Hr.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

Free stand-by travel privileges on Alaska Airlines & Horizon Air

Comprehensive well-being programs including medical, dental and vision benefits

Generous 401k match program

Quarterly and annual bonus plans

Generous holiday and paid time off

For more information about Alaska / Horizon Total Rewards please visit our career site and view benefits.