Talent.com
Front Desk Agent/ Guest Services Rep - Hiring Immediately
Front Desk Agent/ Guest Services Rep - Hiring ImmediatelyMaya Hotels • Charlotte, NC, United States
Front Desk Agent / Guest Services Rep - Hiring Immediately

Front Desk Agent / Guest Services Rep - Hiring Immediately

Maya Hotels • Charlotte, NC, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.job_card.part_time
job_description.job_card.job_description

Front Desk Agent / Guest Services Rep

$16-16.50 / hr Benefits for eligible employees include Medical, Dental and Vision Insurance, Employer Paid Life Insurance, 401K with Employer Contribution, PTO, Career Growth Opportunities, Employee Referral Program, Hotel Discounts, and more!

Join Maya Hotels and Take the Next Step in Your Career!

Are you a driven and Customer-oriented professional with a passion for hospitality? At Maya Hotels , we are seeking a dynamic Front Desk Agent / Guest Service Representative to be the first point of contact for guests, delivering friendly, professional, and efficient service to create a welcoming and memorable experience. If you thrive in a fast-paced environment and enjoy working with top hospitality brands, this is the opportunity for you!

Why Join Maya Hotels?

Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market.

Learn more about us at www.mayahotels.com.

What We Offer :

  • Medical, Dental and Vision Insurance.
  • 100% Employer Paid Life Insurance.
  • Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance.
  • Retirement Savings : 401K with Employer Contribution.
  • Employee Perks : Employee Referral Program, hotel discounts, and more!
  • Work-Life Balance : Paid Time Off (PTO).
  • Competitive salary and performance-based bonuses.
  • Career growth opportunities within the Maya Hotels family.
  • A supportive and friendly work environment.
  • The chance to work with ten well-respected hotel brands.

Job Description :

Essential Duties and Responsibilities :

Guest Service :

  • Greeting guests warmly upon arrival and provide a professional and friendly check-in / check-out experience.
  • Assist guests with inquiries, requests, and provide information about hotel facilities, amenities, and local attractions.
  • Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
  • Reservations & Bookings :

  • Manage hotel reservations, ensuring accuracy in the booking process.
  • Process online and phone reservations, verify guest details, and assign rooms based on preferences.
  • Stay informed on room availability, rates, and special promotions to provide accurate information to guests.
  • Work closely with housekeeping and other hotel departments to ensure seamless guest experiences.
  • Administrative Tasks :

  • Keep the front desk area clean, organized, and stocked with necessary supplies.
  • Handle cash and credit card transactions, maintain accurate records, and balance the cash drawer at the end of each shift.
  • Complete daily reports on occupancy, revenue, and guest requests, and communicate relevant information to hotel management.
  • Answer phone calls promptly and professionally, redirecting calls or taking messages as needed.
  • Safety & Security :

  • Follow hotel security protocols, including verifying guest identification, maintaining guest privacy, and securing guest information.
  • Monitor the lobby area to ensure a safe and welcoming environment for guests and employees.
  • Respond to emergency situations such as medical incidents or fire alarms by following established procedures.
  • Team Collaboration :

  • Work closely with housekeeping, maintenance, and other hotel departments to ensure guest requests are fulfilled promptly.
  • Communicate effectively with team members to share information and resolve issues.
  • Participate in training programs and meetings to enhance job knowledge and skills.
  • Education, Skills and Abilities :

  • Education : High school diploma or equivalent; additional education in hospitality is a plus.
  • Experience : Previous experience in customer service, hospitality, or hotel front desk operations preferred.
  • Communication Skills : Strong interpersonal and verbal communication skills to engage with guests in a professional manner.
  • Problem-Solving & Conflict Resolution : Ability to think quickly and resolve guest issues efficiently.
  • Attention to Detail & Multitasking : Ability to work accurately and efficiently in a fast-paced environment.
  • Technical Skills : Proficiency in computer systems, hotel reservation software, and basic accounting principles.
  • Cash Handling Experience : Familiarity with handling payments, processing transactions, and balancing a cash drawer.
  • Flexibility : Ability to work various shifts, including evenings, weekends, and holidays.
  • Physical Requirements :

  • Ability to stand for extended periods of time.
  • Frequent use of hands for typing, writing, bending, reaching and handling office equipment or guest luggage.
  • Ability lifting items up to 25lbs as needed.
  • Ready to Join the Team?

    Apply today by submitting your resume detailing your relevant experience to show us why you're the perfect fit for Maya Hotels. We look forward to welcoming you to the Maya Hotels Family!

    This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.

    serp_jobs.job_alerts.create_a_job

    Front Desk Agent • Charlotte, NC, United States

    Job_description.internal_linking.related_jobs
    Guest Services Rep Part Time-104020

    Guest Services Rep Part Time-104020

    Extended Stay America • Charlotte, NC, United States
    serp_jobs.job_card.part_time
    GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checkin...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Front Desk

    Front Desk

    Guardian Dentistry Partners • Charlotte, NC, US
    serp_jobs.job_card.full_time
    We are looking for a dynamic, experienced Front Desk to join our fast-growing team.We are looking for an office professional with a friendly attitude and strong organizational skills to serve as ou...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Front Desk / Customer Service Representative

    Front Desk / Customer Service Representative

    Goldfish Swim School • Charlotte, NC, US
    serp_jobs.job_card.full_time
    Tropical Vibes & Impacting Lives!.You feel it the moment you walk in.There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary.Not j...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Traveling Associate Dentist

    Traveling Associate Dentist

    Benevis • Rock Hill, SC, United States
    serp_jobs.job_card.full_time
    Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Booking Agent

    Booking Agent

    Excitingtravelnow • North Carolina, North Carolina, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Booking Agent Remote Opportunity (Training Provided).Exciting Travel Now is a professional travel services company.We are passionate about helping clients create seamless and memorable journeys whe...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    TurboTax Customer Service Specialist - Remote ($18.50 per hour plus Bonus)

    TurboTax Customer Service Specialist - Remote ($18.50 per hour plus Bonus)

    TurboTax • Rock Hill, South Carolina
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_less • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Campground Front Desk Supervisor

    Campground Front Desk Supervisor

    Carowinds Careers • CHARLOTTE, North Carolina, US
    serp_jobs.job_card.full_time +1
    Trains, motivates, and leads Front Office associates in all responsibilities of the Front Office division, including the oversight of the Front Desk, Concierge and Reservations teams.Assists in the...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Dental Receptionist

    Dental Receptionist

    Bubbles Pediatric Dentistry • Charlotte, NC
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    An innovative Pediatric Dental office is in search of a dedicated Front desk with a friendly and respectful attitude.Please do not apply if you are not reliable and dedicated.serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Campground Front Desk Supervisor

    Campground Front Desk Supervisor

    Carowinds • Pineville, NC, US
    serp_jobs.job_card.full_time
    Overview : Trains, motivates, and leads Front Office associates in all responsibilities of the Front Office division, including the oversight of the Front Desk, Concierge and Reservations teams Resp...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    General Dentist

    General Dentist

    gpac • Charlotte, NC, United States
    serp_jobs.job_card.full_time
    My client recently opened several General Dentist opportunities.They offer clinical support with direct one-on-one mentoring to all their Dentist & Specialist. My client allows you to concentrate on...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Guest Concierge / Member Consultant

    Guest Concierge / Member Consultant

    The Lash Lounge • Charlotte, NC, US
    serp_jobs.job_card.permanent
    The Lash Lounge is the premier salon for Lash Extensions with over 100 locations in the United States.We offer a complete menu of services including Perming, Tinting, Threading, and more.We are pro...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Special Agent, $40,000 Recruitment Incentive

    Special Agent, $40,000 Recruitment Incentive

    The United States Secret Service • Pineville, NC, United States
    serp_jobs.job_card.full_time
    Recruitment Incentive : Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive detail...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Front Desk Manager

    Front Desk Manager

    Gold's Gym • Rock Hill, SC, US
    serp_jobs.job_card.full_time
    Your Mission : As our Front Desk Supervisor, you're not just the first face members seeyou set the entire tone of the club. You're the energy, the organization, and the leadership that keeps our fron...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Guest Experience Team Member

    Guest Experience Team Member

    Panthers Football, LLC • Charlotte, NC, United States
    serp_jobs.job_card.full_time
    As an extension of Tepper Sports and Entertainment, the Guest Experience Team is committed to providing excellent customer service to guests visiting Bank of America Stadium.Each member of the Gues...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Side Hustle Specialist (Evenings & Weekends)

    Side Hustle Specialist (Evenings & Weekends)

    Finance Buzz • Statesville, North Carolina, US
    serp_jobs.job_card.full_time +1
    We’re seeking dependable individuals who want to build a side income alongside their full-time work.This role offers flexible tasks you can perform outside your regular job hours.You’ll be given st...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Patient Concierge / Front Desk Receptionist - Bilingual

    Patient Concierge / Front Desk Receptionist - Bilingual

    Carolina Facial Plastics • Charlotte, North Carolina, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Due to the high interest in this position, please submit your resume and a cover letter.Please drop off your resume at our office during business hours. Resumes submitted only electronically will no...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Front Desk Associate- Opener

    Front Desk Associate- Opener

    Crunch Fitness - CR Holdings • Charlotte, NC, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Opening Front Desk Associate- Charlotte University Club ​ HERE WE GROW AGAIN!.Are you ready to leave average behind and join a high-performance team on the rise?. CR Fitness is seeking Front D...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Traveling Associate Dentist

    Traveling Associate Dentist

    Creston Dental & Braces - a Benevis company • Fort Mill, York County, SC, United States
    serp_jobs.job_card.full_time
    Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted