Job Description
Job Description
Harlem Children’s Zone (HCZ) — a world-renowned education and poverty-fighting organization based in New York — seeks an enthusiastic, dedicated, and mission aligned Systems Engineer with the Information Technology Department.
The Systems Engineer will bring a passion for the mission of Harlem Children’s Zone : break the cycle of intergenerational poverty with comprehensive, on-the-ground programming that builds up opportunities for children and families to thrive in school, work, and life.
The Systems Engineer will be a key member of the Infrastructure team, reporting to the Assistant Director of Infrastructure, and will play a vital role in supporting both HCZ and Promise Academy's technology ecosystem. This position is responsible for implementing, maintaining, and optimizing our multi-platform environment that includes Microsoft, Apple, and Google technologies. The Systems Engineer will work collaboratively with both the Infrastructure and IT Support Services teams to ensure seamless operation of our systems.
For more information, check out Want to Work at Harlem Children’s Zone? Here’s 7 Things You Need to Know.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field preferred
- 5+ years of experience in systems engineering or systems administration roles
- Strong experience with cloud platforms including AWS, Azure, and Google Cloud
- Demonstrated experience supporting and managing Microsoft and Apple ecosystems in an enterprise environment
- Experience with identity management systems, particularly Entra ID and JAMF Connect
- Proficiency with mobile device management platforms including JAMF, Intune, and Autopilot
Who You Are
Personal Qualities
Excellent problem-solving skills with a methodical and analytical approachStrong communication abilities, including the capacity to explain complex technical concepts to non-technical staffAbility to work both independently and collaboratively in a team environmentExcellent time management skills and ability to prioritize multiple tasksCommitment to continuous learning and staying current with evolving technologiesDedication to supporting HCZ's mission of breaking the cycle of generational povertyTechnical Skills
Advanced knowledge of Windows Server, Active Directory, and Microsoft 365 administrationStrong understanding of macOS and Apple device management using JAMFExperience with Chromebook administration and Google WorkspaceFamiliarity with networking concepts including TCP / IP, DNS, DHCP, and VPN technologiesKnowledge of virtualization technologies (VMware)Understanding of security best practices, including access control, encryption, and threat mitigationScripting abilities in PowerShell, Bash, Python, or other automation languagesExperience with backup and disaster recovery solutions and practicesBe well-versed in migrations of applications, code, and data onto cloud platforms.Design and implement solutions for streaming data ingestion and processing.Experience in Data Warehousing, Business Intelligence, application modernization, data lakehouse implementations, or Cloud projects.What You'll Do
Systems and Cloud Services
Design, implement, and maintain cloud infrastructure across AWS, Azure, and Google Cloud platformsManage and support Entra ID (formerly Azure AD) authentication systems, group policies, and security configurationsConfigure, maintain, and administer JAMF Connect for Mac authentication, ensuring secure and seamless user experienceCollaborate with the Systems Administrator to maintain and optimize JAMF, Autopilot, Intune, and Google for device management across Apple, Microsoft, and Chromebook environmentsSupport and troubleshoot Microsoft 365 and Google Workspace email and collaboration servicesImplement and manage VMware virtualization technologies and server infrastructureMonitor system performance, capacity, and availability, and proactively address potential issuesCollaborate with cross-functional teams, including data scientists, analysts, and business stakeholders, to understand data requirements and translate them into scalable data solutionsDesign and build data pipelines and ETL processes to extract, transform, and load data from various sources.Develop and maintain data models and schemas within Snowflake / Redshift to support efficient querying and analysis.Ensure data quality and integrity by implementing data validation and cleansing processes.Design, build, and optimize data pipelines using Snowflake and cloud tools.Implement ETL / ELT processes for data extraction and loading from various sources, including Qualtrics.Monitor data pipeline performance and troubleshoot issues.Create and maintain documentation.Evaluate emerging data technologies.Optimize Snowflake configurations.Security and Compliance
Collaborate with the infrastructure team to implement and maintain security protocols, access controls, and data protection measuresEnsure systems adhere to organizational security policies and industry best practicesAssist in developing and implementing disaster recovery and business continuity plansCollaborate with the Cybersecurity Specialist to conduct regular security audits and vulnerability assessmentsStay current with emerging security threats and mitigation strategiesIntegration and Automation
Develop and implement automation solutions to streamline IT operations and reduce manual interventionCreate and maintain system documentation, standard operating procedures, and technical guidesDesign and implement solutions that integrate our diverse technology platformsSupport and Collaboration
Provide technical support for complex system issues that escalate from other IT teamsWork collaboratively with the Assistant Director of Infrastructure and other IT team members to develop and implement technology solutionsAssist in training technical staff on new systems and technologiesContribute to the evaluation and testing of new technologies that may benefit the organizationParticipate in on-call rotation to provide after-hours support for critical systems when neededCertifications (Preferred)
Microsoft certificationsJAMF Certified Administrator or JAMF Certified TechAWS Certified Solutions Architect or equivalent Google Cloud certificationCompTIA Security+ or equivalent security certificationBenefits
Benefits
As a member of the Harlem Children's Zone team, you will join a supportive and inclusive community dedicated to helping children, families — and our staff — thrive. We offer highly competitive salaries, a comprehensive benefits package, and opportunities for growth.
Our exceptional full- time benefits include :
Highly competitive base salariesPaid time offEmployee referral bonusCareer advancementNo-cost health insuranceLife InsuranceShort-and long-term disabilityAdditional voluntary benefitsWellness discountsCommuter benefitsFinancial wellness perksAdditional Benefits (Discounts on flights, hotels, theme parks, concert tickets, and more.)The salary range for this position is $90,000 - $110,000 per year. To be considered, interested applicants should apply directly through the posting. No telephone inquiries or recruiters, please. Replies will only be sent to qualified applicants. Harlem Children’s Zone is an EOE.
