Convention Specialist

Conventions Specialist II

The Conventions Specialist II position is responsible for coordinating the creation of an event and each step throughout the complete process. This includes the shipment and return of each event, follow-up for unreturned items, as well as cleanup of all items that may have been consumed during an event. It also includes the SAP creation and maintenance of the information that allows the event to be tracked throughout the systematic process steps. Daily interactions with the Marketing, Sales, and Logistics teams, as well as the administrative support associated with these teams, is necessary to perform this job. Coordination with all Conventions team associates is necessary to be successful in this role. This role is required to be able to consult with our internal customers to provide the guidance needed.

Duties And Responsibilities

• Position is responsible for managing the process once the original event request has been processed and the ICS approved. This portion of the process will confirm the availability of inventory for each event and communicate confirmations to the event owner.
• Ownership of the overall order management within the department.
• Position will manage the inventory planning for each event, with a goal of 1st pass 90%+ fill rate.
• Serve as a mentor to those in the Convention Coordinator I position.
• Creation and tracking of all events as described in the SOP for this process.
• Responsible for the periodic update of available inventory master file for use at events.
• Process and coordinate all incoming requests for Convention shipments out of the Auburn warehouse or from field locations.
• Enhanced product knowledge is required. Is able to act in a consultative fashion when working with requests, to suggest appropriate options and alternatives.
• Work with Marketing and Sales to manage product requests for company conventions, lab events and meetings.
• Collaborate with the warehouse team to coordinate all shipments and maintain proper inventory levels.
• Ability to make product purchases to backfill inventory lost and damaged.
• Process daily, weekly, or monthly reports as requested.
• Ensure all problems are resolved and follow-up is completed in a timely manner and according to service level agreements.
• Stay current on promotions, procedures, policies, product updates and system changes.
• Compliance Requirements- Candidate must be knowledgeable and adhere to the requirement.
• Must be a strong compliance advocate to flag any requests requiring further review.
• Recommends process improvements to ensure efficiency in all conventions processes.
• Run and maintain weekly and monthly reports.
• Provide back-up support where needed within the department.

Minimum Knowledge, Education And Skill Requirements