Technical Support Engineer

A company is looking for a Technical Support Engineer. Key Responsibilities Assist customers with system configuration / setup and product functionality issues Document interactions, update customers on case status, and collaborate with engineering teams to resolve complex issues Develop and share knowledge articles while mentoring peers and contributing to team objectives Required Qualifications 2+ years of experience in enterprise IT customer support Expert troubleshooting and reasoning skills Experience with critical system issues and escalations Desire for continuous learning and improvement 2-4 year degree in Information Systems or IT, or equivalent experience