Director, Business Operations

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, learn and grow as we help you create a career journey unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

Join Team Amex and lead the way together.

Global Merchant Services, the merchant network of American Express, acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards. The Business Operations team, within the Merchant Services – U.S. business, is dedicated to coordinating and managing risk remediation activities severing as a liaison between front line customer and market facing teams and our more formal control management and compliance partners. The team leads on local process excellence, identifying and implementing process improvement opportunities and closing control gaps through collaboration as well as coordinating audit response for parts of MS—U.S. and addressing emerging risks and policy adherence. This is a newly created team in the business, designed to play a pivotal role in shaping our strong risk management culture and to define our strategy and compliance efforts for the U.S.

Key partners include U.S. Merchant Acquisition and Client Management, Control Management, General Counsel Office (GCO) and Compliance teams (among others).

This Director of Business Operations position will report to the Vice President of Business Operations and be responsible for audit response and remediation management as well as serving a key stakeholder in Risk Assessment Unit (RAU) and Risk and Control Self-Assessment (RCSA) coordination. This colleague will lead a team of Sr. Managers and Analysts in these efforts ensuring timely responses, effective remediation management, effective new control implementations and more.

Responsibilities :

• Support formal and informal MS—U.S. in audit work including preparation, response, and remediation. This includes review of responses, creation of supporting walk through materials, timely leadership updates, coordination across key stakeholders, etc.
• Drive results through a team including Sr. Managers and Analysts.
• Serve as a key stakeholder in the new Risk Assessment Unit (RAU) and Risk and Control Self-Assessment (RCSA) efforts across the business. Ensuring appropriate subject matter expert (SME) involvement, leadership updates, and cross-team coordination in the development and sustainability of work product
• Lead special projects in support of risk management, process excellence, policy implementation and adherence, audit outputs, etc.
• Oversee and maintain a robust control environment to monitor risk.
• Lead ad-hoc cross team projects, as needed, based on resourcing and deadlines

Qualifications :

Salary Range : $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :