Sr. Operations Manager – NPI, Field Readiness

ServiceNow is experiencing tremendous growth with the market acceptance of our cloud-based workflow management products apps and industry solutions and we are transforming our Enterprise NPI operating model to support our speed of innovation.

The Senior Operations Manager for New Product Introduction (NPI) and GTM Readiness is responsible for executing on readiness strategy for cross-functional strategic product launches and accelerating GTM success.    The role will be instrumental in driving the execution plan for the NPI GTM strategy and coordinating across sales roles to ensure a comprehensive GTM activation plan for innovation launching into market.  In addition this role will drive scaled operating model to deliver quality sales assets & enablement that accelerate sales and customer outcomes. The ideal candidate has a proven track record of GTM sales processes and operations program execution and supporting field sales and support functions to identify opportunities for efficiency and drive results.  In addition the selected candidate has demonstrated operational rigor and continuous delivery of improvements with measurable impact.

What you get to do in this role :

• Execute and oversee launch activities for Sales refining & optimizing processes for strategic products including new business models
• Work cross-functionally to execute and influence functional plans identifying and actively managing risks and issues to resolution to ensure successful launch
• Ensuring comprehensive planning across sales processes (goal to commission lead to cash account planning deal lifecycle) and tools (CPQ CLM Dashboards) across all sales roles
• Design socialize & manage KPIs (leading lagging indicators) for sales success
• Manage and drive a variety of initiatives across the NPI transformation portfolio including digitization and automation projects
• Develop manage and execute detailed project plans that consider all requirements constraints resources and deliverables associated with the defined objectives
• Drive projects from inception to completion ensuring all workstream deliverables are completed on time on budget and with quality
• Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions
• Contribute to scorecard and reporting for GTM leadership and executive teams.
• Consider the customer / partner perspective across the customer journey to identify and execute optimization opportunities to improve NPI objectives.

Qualifications :

To be successful in this role you have :

For positions in this location we offer a base pay of $137500 - $240700 plus equity (when applicable) variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Remote Work : Yes

Employment Type : Full-time

Key Skills

Time Management,Construction Experience,Managed Care,Management Experience,Microsoft Outlook,Utilization Management,Case Management,Pediatrics Experience,Salesforce,Relationship Management,Leadership Experience,Supervising Experience

Department / Functional Area : Sales

Experience : years

Vacancy : 1