Administrative Assistant (Membership Coordinator)

Administrative Assistant (Membership Coordinator)

Primarily responsible for creating a positive and engaging experience for residents from the moment they join the community. This role serves as the main point of contact for all membership-related services, including onboarding new homeowners, managing membership records, supporting club and amenity access, and ensuring residents feel connected and informed. The ideal candidate will be service-oriented, highly organized, and familiar with the needs of an active adult community.

Position Responsibilities :

• Serve as the primary contact for new residents; welcome them with timely outreach and guidance.
• Conduct monthly New Resident Orientations and collaborate with the Lifestyle team to introduce amenities, events, and services.
• Coordinate resident account setup, ID card issuance, and amenity access.
• Maintain up-to-date membership data using AAM All Access and Etrak.
• Provide exceptional customer service in person, over the phone, and via email for member questions or concerns.
• Support residents in navigating community policies and amenities, including room reservations and event registration.
• Assist with club registration and compliance in accordance with Sun City Festival guidelines.
• Work closely with Lifestyle, Fitness, Facilities and Admin teams to ensure residents enjoy seamless access to all community facilities.
• Collaborate with the Communications Coordinator to provide timely, accurate updates to residents regarding membership matters.
• Contribute to newsletters, welcome packets, and community guides.
• Support periodic satisfaction surveys or engagement reports.
• Ensure proper documentation and retention of member agreements, waiver forms, and records.
• Assist the Community Manager and administrative team with projects related to resident engagement and policy updates.
• Track and report membership statistics, including move-ins, move-outs, and activity trends.
• Perform other duties as directed by management staff.

Knowledge, Skills, and Abilities :

Physical Demands & Work Environment :

Qualifications

Behaviors

Preferred

Loyal : Shows firm and constant support to a cause

Dedicated : Devoted to a task or purpose with loyalty or integrity

Team Player : Works well as a member of a group

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Job Security : Inspired to perform well by the knowledge that your job is safe

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Goal Completion : Inspired to perform well by the completion of tasks

Self-Starter : Inspired to perform without outside help

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Experience

Required

3 years : High school diploma or GED and three (3) years of full time, paid, professional experience working in an administrative role supporting management within a fast-faced, high-volume office / customer service environment. Valid Driver's License.

Preferred

2 years : High school diploma or GED and two (2) years of experience working in an administrative support role with an HOA / Property Management organization to be familiar with CC&R's, compliance, resident relations, etc.