Field Technical Services Specialist - Nevada, Oregon, Washington

As a Field Technical Services Specialist , you will consult with production animal facility Owners, Veterinarians, and scientists on diagnostics technical protocols to promote growth and utilization of IDEXX products, services, software, and diagnostic testing; and promote customer satisfaction and loyalty. Represent IDEXX to customers and academia. Partner with the sales force and collaborate with internal teams, providing medical and technical support to sales, marketing, technical training, market trials and other applicable technical activities.

Ideal candidate location : Las Vegas, Nevada or Portland, Oregon or Seattle, Washington

In this role you will :

• Consult with Production Animal; Owners, Veterinarians, production managers and scientific staff on technical protocols to promote growth and utilization of IDEXX products, software, services, and diagnostic testing.
• Represent IDEXX to customers and academia which may include hosting seminars / demonstrations and education sessions on company products to key influencers at Production Animal Sites, Trade organizations, University and Government laboratories, etc.
• Communicate and present highly technical information on ELISA and PCR to animal health professionals and scientific forums
• Partner with the Sales organization and other IDEXX areas as needed to collaborate, providing technical support to sales and marketing, technical and workflow training, market trials, and other applicable activities.
• Acquire, build, and maintain industry key opinion leader (KOL / influencer) relationships at various industry and technical institutions.
• Proactively support the company’s products through assisting with, creating and reviewing technical materials and presenting technical subjects to a variety of audiences.
• May assist and write technical documents and / or provide input on marketing and field selling materials.
• Provide support to Regional Marketing and product marketing, creating written materials, studies, presentations, and conducting training sessions as appropriate.
• Assure compliance with all lDEXX SOP’s and procedures relative to product questions / concerns, client records and administrative responsibilities.
• Handle customer (producer, veterinary and end-user) questions providing technical advice, sampling protocols and following through on product complaints.
• Gather, generate and analyze diagnostic performance data. Communicate findings and technical recommendations to customers and stakeholders.
• Adhere to and model the IDEXX Purpose & Guiding Principles.
• Perform other duties as assigned.

What you will need to succeed :

Compensation and benefits :

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 9,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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