Client Support Specialist

At Zelis, we Get Stuff Done. So, let's get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

This role is responsible for ensuring the successful implementation and ongoing support of our products and services for our clients. This role involves analyzing client data, identifying trends, and providing actionable insights to improve client satisfaction and retention. The Analyst II will work closely with cross-functional teams to deliver exceptional client experiences and drive continuous improvement.

What you'll do :

Serve as the primary point of contact for assigned clients, addressing their needs and concerns promptly and effectively.

Build and maintain strong, long-lasting client relationships through regular communication and proactive engagement.

Conduct regular check-ins and business reviews with clients to ensure their satisfaction and identify opportunities for improvement.

Analyze client data to identify trends, patterns, and areas for improvement.

Develop and deliver insightful reports and presentations to clients, highlighting key findings and recommendations.

Monitor client performance metrics and provide actionable insights to drive client success.

Assist in the implementation and onboarding of new clients, ensuring a smooth transition and successful adoption of our products and services.

Provide training and support to clients on the use of our products and services, addressing any questions or concerns they may have.

Collaborate with cross-functional teams to identify and implement process improvements that enhance the client experience.

Gather and analyze client feedback to inform product development and service enhancements.

Stay up-to-date with industry trends and best practices to ensure our client success strategies remain competitive and effective.

What you'll bring to Zelis :

Bachelor's degree in Business, Marketing, Data Analytics, or a related field. Or equivalent experience.

2-3 + years of experience in client success, account management, or a related role.

Strong analytical skills with the ability to interpret complex data and provide actionable insights.

Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.

Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau).

Experience with CRM systems (e.g., Salesforce) is a plus.

Strong problem-solving skills and the ability to think critically and strategically.

Ability to work independently and as part of a team in a fast-paced, dynamic environment.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Base Salary Range

$65,000.00 - $87,000.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and / or interview process, please email TalentAcquisition@zelis.com .

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.