InfoSec Program Manager - Customer TrustElevait Solutions • CA, United States
InfoSec Program Manager - Customer Trust
Elevait Solutions • CA, United States
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job_description.job_card.job_description3+ years of Customer Trust or security RFP support experience in the tech industry Ability to review and negotiate security and compliance contract language Experience driving information security processes and operational maturity Strong understanding of security risks, vulnerabilities, and risk-treatment conversations Ability to meet strict SLAs and manage shifting priorities Ability to implement operational plans, solutions, and roadmaps Familiarity with secure SDLC practices Experience supporting customer audits Ability to build security narratives and product-security documentation Knowledge of sales operations and cross-functional intake processes Manage customer-facing security activities, including responding to security and compliance RFPs within defined SLAs Partner with Information Security, Product Security, Engineering, Sales, and other teams to gather accurate, up-to-date security information Support and coordinate customer security and compliance audits Develop security narratives and maintain accurate product-security responses for new and existing offerings Drive operational improvements, reporting, and maturity efforts across the Customer Trust function Maintain and enhance customer-facing security collateral and assist with security / compliance language in customer contracts Minimum 3 years of relevant experience in Customer Trust, security RFPs, or technical security communications Demonstrated ability to manage multiple priorities, strict deadlines, and customer-facing engagements Strong decision-making, leadership, and communication skills Hands-on experience with major security frameworks (ISO 27001, SOC 2, PCI DSS, HIPAA, HITRUST) Ability to work independently and collaborate effectively with technical and non-technical teams
Job Title : InfoSec Program Manager - Customer Trust
Location : Remote / CA
Duration : 6+ Months
Job Type : Contract
Note : Full time remote in Americas. East Coast hours required. Travel : up to 2 times a year to the Palo Alto office. Not required but preferred : Experience implementing customer facing Trust portals for InfoSec documentation and experience supporting customer audits. Top 3 Keywords : 1. Customer Trust / Security RFP Response 2. ISO 27001 / SOC 2 / PCI / HIPAA Frameworks 3. Information Security Program Management
Top Required Skills :
- Experience responding to and managing security / compliance RFPs
- Strong cross-functional communication and customer-facing skills
- Deep understanding of security frameworks (ISO 27001, SOC 2, PCI DSS, HIPAA, HITRUST)
Must-Have Skills :
Nice-to-Have Skills :
Key Responsibilities & Duties :
Requirements :
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Program Manager • CA, United States
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