Job Title : InfoSec Program Manager - Customer Trust
Location : Remote / CA
Duration : 6+ Months
Job Type : Contract
Note : Full time remote in Americas. East Coast hours required. Travel : up to 2 times a year to the Palo Alto office. Not required but preferred : Experience implementing customer facing Trust portals for InfoSec documentation and experience supporting customer audits. Top 3 Keywords : 1. Customer Trust / Security RFP Response 2. ISO 27001 / SOC 2 / PCI / HIPAA Frameworks 3. Information Security Program Management
Top Required Skills :
- Experience responding to and managing security / compliance RFPs
- Strong cross-functional communication and customer-facing skills
- Deep understanding of security frameworks (ISO 27001, SOC 2, PCI DSS, HIPAA, HITRUST)
Must-Have Skills :
3+ years of Customer Trust or security RFP support experience in the tech industryAbility to review and negotiate security and compliance contract languageExperience driving information security processes and operational maturityStrong understanding of security risks, vulnerabilities, and risk-treatment conversationsAbility to meet strict SLAs and manage shifting prioritiesAbility to implement operational plans, solutions, and roadmapsNice-to-Have Skills :
Familiarity with secure SDLC practicesExperience supporting customer auditsAbility to build security narratives and product-security documentationKnowledge of sales operations and cross-functional intake processesKey Responsibilities & Duties :
Manage customer-facing security activities, including responding to security and compliance RFPs within defined SLAsPartner with Information Security, Product Security, Engineering, Sales, and other teams to gather accurate, up-to-date security informationSupport and coordinate customer security and compliance auditsDevelop security narratives and maintain accurate product-security responses for new and existing offeringsDrive operational improvements, reporting, and maturity efforts across the Customer Trust functionMaintain and enhance customer-facing security collateral and assist with security / compliance language in customer contractsRequirements :
Minimum 3 years of relevant experience in Customer Trust, security RFPs, or technical security communicationsDemonstrated ability to manage multiple priorities, strict deadlines, and customer-facing engagementsStrong decision-making, leadership, and communication skillsHands-on experience with major security frameworks (ISO 27001, SOC 2, PCI DSS, HIPAA, HITRUST)Ability to work independently and collaborate effectively with technical and non-technical teams