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Security Operations Center Operator

Security Operations Center Operator

First National of NebraskaOmaha, NE, US
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Security Operations Center Operator

At FNBO, our employees are the heart of our storyand we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to collaborate and connect with customers and coworkers. It is anticipated that an incumbent in this role will work onsite 100% of the time and will have a dedicated workspace. Work location is subject to change based on business needs.

Summary of the Job : Security Operations Center Operator; (Wed-Sun 2pm-10pm) Operates electronic physical security systems; including Access Control / Biometric, IP Video, Physical Intrusion, Incident and Intelligence reporting platforms; providing Situational Awareness support, Security & Safety Incident Response and Crisis Management support. Travel Tracking, notifications and escalations, to protect employees, facilities and assets worldwide.

About This Role

Security Operations Center Operator; Wed - Sun 2pm-10pm

Essential Duties / Responsibilities :

  • Proficiently navigate and operate physical security technology ranging from enterprise access control systems and alarm monitoring platforms to various business intelligence sources, open-source media, network video management applications and internet and internal collaborative tools.
  • Operate and manage a multi-phone line console system and appropriately determine and assign the level of priority of the call to assist, transfer, document, or notify as appropriate.
  • Monitor and operate a radio console and computer equipment.
  • Receive and respond to a variety of emergency and non-emergency services and complaints.
  • Ask questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies.

The Ideal Candidate for This Role

Required :

  • Safety and Security : Must have knowledge of internal and external rules, regulations, policies, and procedures related to organizational security, safety, continuity, and disaster / special response plans.
  • Telecommunications : Must have knowledge of telecommunications systems, which may include transmission, broadcasting, and switching systems, and computerized databases, including PTT radio operations and procedures. Further, they must understand basic dispatch codes, as well as standard abbreviations and industry terminology commonly used by emergency medical services and law enforcement agencies to ensure adequate communication with external agencies.
  • Office Tools : Proficient in PC operation and demonstrated understanding of applicable software including Microsoft Office Applications and Outlook.
  • Customer Service : Must have knowledge of providing and demonstrate excellent customer service.
  • Behavior : Ability to exhibit professional behavior and always promote positive working relationships.
  • Actions : Independently make decisions in a fast-paced environment and understand when to make key notifications. Selects a course of action from different alternatives to reduce risk and uncertainty and to create optimal outcomes.
  • Timeliness : Process requests in a timely manner to ensure desired service levels and compliance requirements are met.
  • High School Diploma
  • Drivers License

    • Desired :

  • Associates or bachelor's degree in security management, Criminal Justice, or equivalent physical security operations experience.
  • ASIS Physical Security Professional (PSP) Certification

    • Candidates must possess unrestricted work authorization and not require future sponsorship.

    Compensation range (base pay) : $40,310.00-$64,497.00

    Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and / or skill level.

    Benefits Overview : We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs :

  • Medical, Dental, Vision Insurance
  • 401k, With Matching Contributions
  • Time Off Programs
  • Health Savings Account (HSA) / Dependent Care
  • Employee Banking
  • Growth Opportunities
  • Tuition Assistance
  • Short-Term / Long-Term Disability Insurance

    • For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

    Job number : R-20250918

    Equal Opportunity & Belonging : FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selvesno matter their role or where they are in their journey.

    FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

    Application Deadline : All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

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