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Virtual Help Desk Support

Virtual Help Desk Support

New England Innovation Center LLCFishers, Indiana, United States, 46037
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No person, whether a patient, visitor, or staff member, shall be excluded from participation in any program or activity dealing with Countrywide Home Care, Inc., or denied the benefits of such program or activity on the grounds of race, color, creed, sex, age, religion, political affiliation, national origin, handicap or disability, or ancestry. Additionally, no person shall be subjected to any form of discrimination on these grounds while participating in or involved with Countrywide Home Care, Inc.

About The Role

We are seeking a dedicated and tech-savvy individual to join our Customer Support department as a Virtual Help Desk Support professional. In this full-time, hourly position, you will be the primary point of contact for customers seeking technical assistance, troubleshooting their issues efficiently, and ensuring an exceptional customer experience. This role requires a high level of communication skills in English and a strong ability to work collaboratively with team members in a virtual setting.

What You'll Do

  • Provide prompt and accurate technical support to customers through email, chat, and phone channels.
  • Diagnose and resolve technical hardware and software issues reported by users.
  • Guide customers through step-by-step problem-solving processes and document solutions in the company's knowledge base.
  • Collaborate effectively with internal teams to escalate and resolve complex issues.
  • Ensure a timely and professional resolution of customer inquiries to maintain high levels of satisfaction.
  • Monitor and prioritize incoming support tickets and work proactively to manage workloads.
  • Stay up-to-date with product updates, tools, and trends in customer support to provide top-notch assistance.

Qualifications

  • Proven experience in a virtual or remote customer support / help desk environment.
  • Strong understanding of computer systems, software, and common troubleshooting methodologies.
  • Excellent verbal and written communication skills in English.
  • Ability to handle multiple customer inquiries simultaneously and deliver solutions in a timely manner.
  • Proficiency in using support ticketing systems and collaboration tools such as Zendesk or Slack.
  • Highly organized with outstanding attention to detail and problem-solving skills.
  • Self-motivated and capable of working independently while engaging effectively in virtual team dynamics.

    • The pay range for this role is :

    21.80 - 33.61 USD per hour(Remote (Fishers, Indiana, US))

    PIf309a90c182f-30511-38384309

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    Virtual Help Desk Support • Fishers, Indiana, United States, 46037