Sr. Customer Service Representative - Revenue Cycle - Katy, TXHouston Staffing • Houston, TX, US
Sr. Customer Service Representative - Revenue Cycle - Katy, TX
Houston Staffing • Houston, TX, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionProvides follow-up for issues that are not solved on the initial inquiry. Receives and responds to more complex incoming inquiries via phone, email, patient portal, etc. in a timely fashion. Utilizes clear, concise, and professional communication skills both verbally and written. Leverages knowledge of external vendor workflow processes and information systems that promote the patient experience to resolve customer concerns more efficiently. Utilizes sound judgment and analytical skills to bring the account for resolution, analyzing the data elements (clinical and financial) within the electronic health record to determine the current state of the account. Provides clear and concise documentation of every action taken on an account in the system collection notes. Provides balance breakdown to document the status of next responsible party (i.e., primary, secondary payor, patient balance, or credit balance). Meets or exceeds stated Performance Indicator Expectations (e.g., productivity, quality review, abandonment rate, adherence expectations). Consistently takes the necessary steps to ensure that protected health information remains private and confidential, according to established Health Insurance Portability and Accountability Act (HIPAA) guidelines. Identifies trends impacting performance and notifies supervisor / manager of opportunities for improvement. Follows levels of authority for posting adjustments, refunds, and contractual allowances. Uses resources effectively and efficiently. Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members. Engages in personal assessment and expands learning beyond baseline competencies with a focus on continual development (i.e., participates in training opportunities, focal point review activity, etc.). Applies new learning. Generates and communicates new ideas and suggestions that will improve quality or service. Demonstrates adaptability and flexibility in the face of changing demands. High School diploma or equivalent education. Three years of previous call center and hospital revenue cycle experience. N / A Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations. Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security. Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles. Working knowledge of the patient billing cycle for both hospital and professional billing. Excellent customer service and professional communication skills with the ability to remain calm in stressful situations. Knowledge of medical terminology and applicability. Excellent spelling / grammar skills. Managed care knowledge with the ability to differentiate between insurance plans such as Preferred Provider Organization (PPO), Point of Service (POS), Health Maintenance Organization (HMO), etc. Ability to multi-task and flexibility to meet the requirements of the department and the organization. Ability to problem solve in the moment and provide recommendations in alignment with values. Proficient computer skills and ability to learn and navigate multiple software programs. Strong training, leadership and mentoring skills. Bilingual skills preferred. Business professional. No May require travel within the Houston Metropolitan area.
Senior Single Billing Office Customer Service Representative
At Houston Methodist, the Senior Single Billing Office (SBO) Customer Service Representative position is responsible for acting as a liaison between Houston Methodist, patients, providers, and payers for all post-care matters related to account resolution. This position interacts with all SBO sub-units and other hospital and Physician Organization service areas on a daily basis, cultivating good business relationships to promote harmony and effective communication to resolve patient concerns post care. The Senior SBO Customer Service Representative handles more complex inquiries and assists management with identifying trends impacting performance and notifications of opportunities while providing innovative suggestions for process improvement. This position also assists management with auditing / quality review to ensure accurate and appropriate billing and account resolution. Other duties include serving as a resource, trainer, and mentor to other team members.
PEOPLE ESSENTIAL FUNCTIONS
- Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal department and organizational results.
- Follows the standard talking points outlined in department protocols when interacting with patients to ensure high quality and consistent service.
- Serves as a resource and trainer for less experienced and new staff; orients, guides and mentors team members to help build confidence and competency in skills, knowledge and abilities.
SERVICE ESSENTIAL FUNCTIONS
QUALITY / SAFETY ESSENTIAL FUNCTIONS
FINANCE ESSENTIAL FUNCTIONS
GROWTH / INNOVATION ESSENTIAL FUNCTIONS
EDUCATION
WORK EXPERIENCE
LICENSES AND CERTIFICATIONS - REQUIRED
KNOWLEDGE, SKILLS, AND ABILITIES
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
ON-CALL
TRAVEL
Company Profile : Houston Methodist is one of the nation's leading health systems and academic medical centers. Houston Methodist consists of eight hospitals : Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston area. Houston Methodist also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, Houston Methodist employs more than 27,000 employees and is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide high quality patient care. Houston Methodist is an Equal Opportunity Employer.
serp_jobs.job_alerts.create_a_job
Sr Customer Service Representative • Houston, TX, US
Job_description.internal_linking.related_jobs
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.Th...serp_jobs.internal_linking.show_more
A well-established industrial company is seeking a proactive and skilled.Customer Service Representative.This role plays a key part in supporting customers and internal teams through exceptional co...serp_jobs.internal_linking.show_more
Customer Service Representative.Location : 12475 Gulf Frwy, Houston, Texas 77034 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motiva...serp_jobs.internal_linking.show_more
We're on a mission to protect the people who power our communities.For over 60 years, our organization has partnered with unions, associations, and local groups across the U.Canada to provide criti...serp_jobs.internal_linking.show_more Customer Service Rep Bulk Wine - Houston, TX.As Bulk Wine Logistics Coordinator at Hillebrand Gori, you will play a key role in ensuring smooth and efficient operations.
In this position, you will ...serp_jobs.internal_linking.show_more 
The Service Provider Customer Success Management Team supports our partners in meeting their goals using the Relativity suite of products.
The team guides overall value and product adoption based on...serp_jobs.internal_linking.show_more
We’re looking for individuals who enjoy clear communication, dependable routines, and helping people understand important information.
In this role, you will speak with members who have asked to con...serp_jobs.internal_linking.show_more
CSR (Customer Service Representative).Working at Pizza Hut is about making hungry people happy.It's about being independent and having fun, making new friends and earning extra cash.As a Pizza Hut ...serp_jobs.internal_linking.show_more
Join the team at Family Dollar and help us provide affordable products and great service to our customers.As a Customer Service Representative, you will be responsible for assisting customers, hand...serp_jobs.internal_linking.show_more
Avis Budget Group Job Opportunity.Immediately hiring! If the idea of spending the day sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join...serp_jobs.internal_linking.show_more
Are you a problem solver with a passion for tackling the complex issues that the transportation and logistics sector often brings? Join our Managed Logistics Team and find purpose in the day-to-day...serp_jobs.internal_linking.show_more
We are seeking a highly skilled, phone-first Triage Technician who can confidently manage fast-paced inbound support calls.
In this role, you will lead customersoften non-technical users and senior ...serp_jobs.internal_linking.show_more Customer Service Rep Bulk Wine - Houston, TX.As Bulk Wine Logistics Coordinator at Hillebrand Gori, you will play a key role in ensuring smooth and efficient operations.
In this position, you will ...serp_jobs.internal_linking.show_more 
A well-established industrial company is seeking a proactive and skilled.Customer Service Representative.This role plays a key part in supporting customers and internal teams through exceptional co...serp_jobs.internal_linking.show_more
Senior Single Billing Office Customer Service Representative.At Houston Methodist, the Senior Single Billing Office (SBO) Customer Service Representative position is responsible for acting as a lia...serp_jobs.internal_linking.show_more Customer Service Representative.Location : 10621 S Main St, Houston, Texas 77025 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motiva...serp_jobs.internal_linking.show_more 
Enjoy a hybrid work schedule, a supportive culture, and opportunities to grow with a well-established organization.Join a professional environment where your bilingual skills and customer service e...serp_jobs.internal_linking.show_more
Position : Customer Service Representative.Location : On Site in Houston, TX 77065.Self-sufficient Will be opening and closing by themselves.
Basic computer skills to enter shipping / tracking informat...serp_jobs.internal_linking.show_more
Retail Customer Service Associate
FedEx • Houston, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Service Representative
Murray Resources - Best Staffing Agency • Houston, TX, United States
serp_jobs.job_card.permanent
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Customer Service Representative
Texas Staffing • Houston, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Service Representative - Remote
Spade Recruiting • Houston, TX, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Service Rep Bulk Wine - Houston, TX
Texas Staffing • Houston, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Senior Customer Success Manager, Service Provider
Relativity • Houston, TX, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Service Representative Remote
Spade Recruiting • Houston, TX, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
CSR (Customer Service Representative)
Pizza Hut • Houston, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Service Representative
Family Dollar • Fresno, TX, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Service Representative - PT
Avis Budget Group • Houston, TX, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Bilingual Customer Service Associate (Houston)
BlueGrace Logistics • Houston, TX, US
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Customer Service Represetative
CrewBloom • Houston, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Customer Service Rep Bulk Wine - Houston, TX
Houston Staffing • Houston, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Customer Service Representative (Houston)
Murray Resources - Best Staffing Agency • Houston, TX, US
serp_jobs.job_card.part_time +1
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Sr. Customer Service Representative - Revenue Cycle - Katy, TX
Houston Methodist • Houston, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Service Representative
Houston Staffing • Houston, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Service Representative - Remote (Houston)
Primary Services • Houston, TX, US
serp_jobs.filters.remote
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_1_hour • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Customer Service Representative (Houston)
Insight Global • Houston, TX, US
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new