Medical Receptionist

Medical Receptionist

Maintains front desk / reception area, keeping it neat and free of clutter and ensuring all the necessary supplies such as pens, forms, and paper are accessible.

Greets visitors entering the clinic, including patients with disabilities and their families, with a positive, helpful attitude and provides superb customer service.

Manages a busy waiting room, ensuring all patients are appropriately checked in, assisting with patient flow and addressing or escalating patient and family concerns or questions, as needed.

For PHC assignments, collects intake and / or other patient documentation for nursing review and updates registration information in Electronic Medical Record (EMR).

Conducts patient insurance eligibility checks at time of appointment to ensure coverage is available.

Collects copayments and / or other payments for service from patients, if applicable.

Schedules appointments and follow-up appointments for patients in person or by phone.

Contacts patients and / or circles of support to follow-up regarding missed appointments or to confirm upcoming appointments.

Assists Practice Administrator with reviewing daily schedules and contacts patients to schedule appointments in available openings to maximize productivity by filling schedules.

Assists with coordination of transportation for patients by making requests to schedule pick-ups and / or drop-offs with transportation services (e.g. Access-A-Ride, ride-share services, etc.) and may dispense MetroCards to eligible patients for authorized amounts.

Participates in quality improvement activities and escalates quality, compliance and / or safety concerns to Practice Administrator, supervisor or other applicable departments.

Monitors and responds to emails in a timely manner to answer inquiries from clinic staff or other support departments.

Complies with all Federal, State, Local and other relevant regulatory agency requirements, including the Health Insurance Portability and Accountability Act (HIPAA).

Performs all other duties, as assigned.

For assignments to Article 16 Clinic, Medical Receptionists will also perform the following duties :

• Answers and screens telephone calls on a multi-line system in a timely and professional manner, handling inquiries, referrals, taking detailed messages and / or directing calls to appropriate parties.
• Receives letters, packages and other mail, sorting and distributing to appropriate staff or departments.
• Registers new patients and processes new service requests in EMR.

Minimum Qualification Requirements including education, experience, and essential physical capabilities :

Preferred Qualification Requirements :

Schedule : Monday to Friday 9am to 5pm

Pay rate : $17.00

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.