Help Desk Level 1

Title – Help Desk Level 1

Position – Contract (6+ Months)

Location – Cherry Hill, NJ

Rate - $Open (Best Possible

Requirements

Responsibilities :

• Participate in project planning and scheduling.
• Ensure assigned project tasks are completed completely and on time.
• Ensure proper documentation, notification, and escalation of all incidents.
• Communicate with clients by phone, email, and in person.
• Troubleshoot and resolve system hardware and software problems.
• Identify and troubleshoot issues related to routing, switching, Activity Directory, DHCP and DNS.
• Performs other duties and responsibilities as assigned by the Project Lead.

Required Skills :