Vice President, Treasury

Job Description

Zendesk is seeking a Vice President, Treasurer to lead and scale our global treasury function, propelling growth and optimizing liquidity. This role is responsible for (1) strategically enabling growth organically and inorganically through cash and capital structure strategies; (2) optimizing cash flow, balance sheet positions, and return on investment; and (3) safeguarding liquidity and mitigating FX, interest rate and insurance enterprise level risks. This is a highly specialized role, providing leadership to a team of ~6 global treasury experts.

In this role, you will be responsible for developing the overall strategic vision, driving capital structure, maximizing cash return, optimizing leverage to propel value, and leading the day-to-day operations of the treasury function, including designing and implementing global policies, enhancing processes and technology platforms, partnering with the business to scale, generate and capture value by delivering on the present while creating the future.

You will partner with cross-functional executive stakeholders from Finance & Strategy, Accounting, Legal, Tax, Corporate Development, Cybersecurity and others to lead cash and capital structure strategies, optimize banking operations, enhance cash flow forecast and delivery, negotiate facilities in partnership with our private equity capital markets teams, manage investments and insurance programs, present quarterly to company lenders, and periodically report out to the Audit Committee. Additionally, you will be an advisor to management on strategic transactions.

Responsibilities

Treasury Strategy : Drive growth and scalability by building and implementing global and international treasury strategies that bridge strategy to execution with a focus on outsized outcomes.

Treasury Operations : Assess and manage enterprise level risk around cash management, payment processing, banking systems, funding processes, and foreign exchange fluctuations; seize opportunities to maximize cash outcomes.

Cash Management : Develop and drive policies and controls to provide effective stewardship of Zendesk’s cash across our global entities. Proactively partner with Corporate Development to plan for inorganic moves and structures.

Risk Management : Responsible for overseeing the development of best‑in‑class risk management and insurance programs, owning renewals and balancing risk appetite with costs.

Collaboration : Collaborate closely with executive leadership across Finance & Strategy, Accounting, Tax, Legal, Cybersecurity and others to develop and implement cash forecasting models and reporting for cash management and cash needs ensuring the business is fully informed of key treasury metrics and partnering to deliver cash max.

Expertise & Insights : Be the strategic advisor to the executive leadership team and our owners on all things relating to treasury, ensuring expertise is sought after by the company for all strategic cash management and structuring decisions.

External Insights : Develop strategic partnerships across asset management and the banking community to identify trends and insights that can be translated into the identification of opportunities and proactive management of macroeconomic and secular risks.

Executive Reporting : Responsible for the presentation of all treasury metrics and key strategic insights to the executive leadership team, our private equity sponsors, and the Zendesk Audit Committee.

Team Leadership : Lead and develop a high‑performing organization that attracts, retains and develops the best talent while fostering a culture of excellence, accountability, innovation, change agency and influence.

Qualifications

Minimum 15+ years proven experience in Treasury strategy operations in a global and publicly traded company. Private equity experience is also desirable.

Deep understanding of the global treasury environment and regulations with knowledge of best practices and emerging trends in banking and asset management

Exceptional leadership with a proven track record of attracting, retaining and developing the best talent

The ability to embrace ambiguity, solve complex problems and operate with velocity

Systems level design thinking, developing scale solutions across people, processes, and tools

Championship of AI capabilities

Strategic and transformational thinker

Adept at navigating and building relationships in large, matrixed organizations

Ability to influence executive level internal and external audiences

A builder’s mentality with a willingness to question assumptions and conventional wisdom

Excellent oral and written communication skills, including framing narratives for the Executive Leadership Team, Audit Committee and external stakeholders

The US annualized base salary range for this position is $240,000.00-$360,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in‑office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA / EEO / Veterans / Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to peopleandplaces@zendesk.com with your specific accommodation request.

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