Integration Specialist Nurse Educator - South

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

The Client Success Team is responsible for supporting clients purchasing nursing solutions with product training, implementation, integration, and test preparation delivery to achieve client centric outcomes. The team leads the success planning, onboarding, training, SaaS implementation, ongoing proactive and reactive client support, and the delivery of nursing products for Ascend’s nursing brands : ATI, APEA and NursingCE. The CS team is accountable for delivering high quality services and subsequently capturing and tracking key business performance indicators to client success including, client satisfaction, product adoption and usage, NCLEX pass rate, and institutional and student retention.

Position Overview

Integration Specialist-Nurse Educator (ISNE) provides nursing domain expert services to clients with integration of ATI products into a client’s curriculum across the onboarding, ongoing, and risk management client lifecycle. The role supports KPI management to mitigate risk and achieve client retention and sales revenue targets The ISNE reviews product usage and client outcomes data to recommend active learning strategies and policy recommendations with the goal of improving client outcomes leading to client loyalty. The ISNE leads ongoing services for clients to ensure goal achievement for Client Success. The position will ensure clients have the resources they need to achieve outcomes. The role will provide engaging Live Webinars to promote Nursing solutions as the leader in the industry for clients to achieve outcomes.

WHERE YOU’LL WORK

This position will have the flexibility to work remotely within the United States. Candidates living within the South region is preferred. Other locations will be considered within proximity to a major airport for business travel. This position will require up to 50% travel.

HOW YOU’LL SPEND YOUR TIME

• Support client needs across the customer lifecycle using data to understand current practices and recommend the best methods of integration of resources throughout the curriculum to improve program and student outcomes and lead to client retention. (20%)
• Lead ongoing client assessment for clients building quality relations with clients and internal cross functional teams to ensure value recognition of ATI products leading to loyalty and renewals. (20%)
• Deliver expert nursing services with ATI Products, product alignment, active learning integration, best practice policies, data reviews, and industry support needs. (20%)
• Oversee PT ISNEs, as needed to ensure all clients are receiving optimal service. (5%)
• Use data to manage metrics and key performance indicators for client success. (10%)
• Utilize client success technology platforms for the management of clients. (15%)
• Strategize creative strategies to meet a unique and varying group of clients. (10%)

WHAT YOU'LL NEED

BENEFITS

Fostering A Sense of Belonging

We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

About Ascend Learning

As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.

Ascend Learning, LLC is proud to be an equal opportunity employer (M / F / Vets / Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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Equal Opportunity Employer

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For further information, please review the Know Your Rights notice from the Department of Labor.