HR Services Representative

Stantec Hr Services Representative

At Stantec, we have some of the world's leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we're building a stronger, more resilient Stantec every day. Your Opportunity Join a best-in-class team! We are in pursuit of an experienced HR Services Representative to join our passionate, collaborative, and results-driven team. We have an exciting customer service opportunity for an enthusiastic, dedicated administrative professional to support our HR function. Reporting to the HR Services Manager, the incumbent's primary role is to be a key point of contact for day-to-day responses to client needs, ensuring that HR services are delivered to HR partners and employees. This position partners closely with internal HR Partners throughout North America and follows established quality standards and timelines. The ideal candidate is comfortable in a fast-paced environment and enjoys working with a variety of individuals across all levels of the organization in a multi-office / location organization in different time zones. Join our collaborative team and play an important role in delivering efficient customer service to our client groups.

Your Key Responsibilities

• Respond to general and routine inbound inquiries and electronic requests pertaining to Human Resource programs and procedures as well as other inquiries in a more specialized areas, such as benefits, compensation, payroll, talent development, etc.
• Interpret HR policies, procedures, and guidelines to provide advice and guidance to employees and identifying and escalating complex inquiries or cases as needed.
• Operate internal technology / systems effectively and efficiently to manage requests and provide excellent customer service. This includes managing requests through Chat and ticketing system technology.
• Coordinate transactional based tasks : Prepare and complete time sensitive documents, forms, letters, and paperwork accurately and route to appropriate team for further processing in a timely manner. Follow up on missing or incomplete information or applicable approvals in accordance with internal compliance guidelines.
• Ensure legislative and internal compliance and data integrity are adhered to for all transactions.
• Partner with internal teams, e.g., corporate, and regional HR staff, Data Services, Payroll, Benefits, and HR teams, to ensure timely resolution of request.
• Achieve identified operational metrics in support of the delivery of the team's services and best practices.
• Perform other duties or special projects of a similar nature as assigned.

Your Capabilities and Credentials

Education and Experience Post-secondary diploma or certificate in Office Administration, Business Administration or Human Resources, or equivalent work-related experience. Minimum of 2-3 years administrative experience in a professional services and computerized environment. Experience supporting an HR team is an asset.

About Stantec Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what's previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what's possible.