Job Description
Job Description
Salary : $50-60k annual salary, DOE
Join Our Growing Team as a Field Operations Leader!
Are you an experienced leader with a passion for operations, team management, and delivering exceptional customer service? Superior Fence & Rail of Little Rock is seeking a dedicated and motivated Field Operations Leader to oversee the day-to-day activities of our installation teams. If you're ready to make an impact, optimize processes, and lead a skilled team in a growing, customer-focused company, this is the opportunity for you!
Why Join Us?
- Competitive Salary : $50,000-$60,000 annually, with an annual review for a cost-of-living increase of 0-4%.
- Career Growth : Opportunities for advancement within a fast-expanding company committed to promoting from within.
- Great Team Environment : We cultivate a supportive and collaborative culture where your leadership and contributions are valued.
- Benefits Package : Health insurance, paid time off, and more to support your overall well-being.
- Work-Life Balance : Monday through Friday, 7 : 00 AM - 4 : 00 PM (no later than 5 : 00 PM), with flexible hours depending on duties.
What You'll Do :
Supervise Installation Teams : Oversee Lead Fence Installers in all aspects of their roles, ensuring they properly supervise their crews in moving supplies, assembling equipment, and building fencing structures.Manage Daily Operations : Assign tasks, provide guidance, and supervise crews to ensure installation jobs are completed efficiently and accurately.Ensure Safety & Compliance : Ensure that Leads and crews follow safety protocols and operate equipment and tools properly.Weekly Install Meetings : Conduct weekly meetings to review operations, share important information, and maintain a continuous install pipeline by collaborating closely with Sales and Production teams.Maintain Quality Standards : Ensure that customer satisfaction remains at or above 96% by delivering high-quality installations and addressing any warranty or repair issues.Oversee Installer Schedules & Pay : Manage installer schedules, monitor performance, and ensure Installers are compensated fairly while maintaining cost-effectiveness.Develop Expertise : Build deep knowledge of product, technical, and industry processes, and continuously seek ways to improve operations.Customer Interaction : Communicate professionally with customers, ensuring their satisfaction with each job and addressing any concerns promptly.Use Fence360 Software : Keep Fence360 updated with project statuses and relevant information to ensure smooth operations.Support Recruitment & Coaching : Assist with recruiting new Installers, providing coaching, and ensuring the team maintains high standards of performance.Key Responsibilities :
Ensure Lead Installers and their crews are equipped with the right tools, materials, and guidance for each job.Oversee installation locations, ensuring proper site preparation and adherence to instructions, drawings, and specifications.Maintain and manage installer scheduling, pay, coaching, and recruitment.Monitor job performance and workflow to turn projects efficiently while ensuring high customer satisfaction.Conduct quality control checks and supervise warranty and repair work to ensure customer issues are resolved quickly and effectively.Continuously seek ways to improve processes and team performance to meet company standards.What We're Looking For :
Proven Experience : At least 3 years of experience in field operations, construction, or team management, preferably in an installation or construction setting.Leadership Skills : A natural leader with strong supervisory abilities to motivate, coach, and guide teams to success.Customer-Focused : A commitment to maintaining high customer satisfaction, with excellent communication and problem-solving skills.Detail-Oriented : Strong organizational skills with the ability to manage multiple tasks, schedules, and priorities effectively.Technical Knowledge : Familiarity with installation processes, equipment operation, and industry best practices.Physical Ability : Comfortable working outdoors, operating machinery, and overseeing various weather conditions.Ready to Lead Our Field Operations?
If you're excited to lead field operations, drive efficiency, and make a lasting impact at a company that values hard work, teamwork, and customer satisfaction, we want to hear from you! Apply today with your resume and a brief cover letter explaining why youre the ideal candidate for this role at Superior Fence & Rail of Little Rock.
