Warehouse Computer Support Technician-Nights

Overview

Night Warehouse Support Technician is responsible for warehouse system to ensure all warehouse systems and equipment functions as intended to support ongoing business operations. This role acts as the initial point of contact and troubleshooter for Tier 1 warehouse technical support, 2nd level contact for Tier 2 warehouses, and will triage to 3rd level vendor or ETP support as needed. The individual is responsible for maintaining warehouse equipment and spare inventory. In addition, this role supports MHE asset inventory management at the local level. This individual is also responsible for developing advanced processes for preventive maintenance and assist in evaluating other distribution systems. Other duties will include the first line of defense for all and any abnormal WMI system issues.

Primary Responsibilities

• Provide support to the division (24x7) or as directed
• Provide training for employees on procedures / systems
• Collaborates with other functional areas to identify system integration opportunities
• Manage and Assist with the maintaining of the Material Handling systems (conveyor, SRM’s in motion scanners, VFD’s, Servo Motors and controls, etc.)
• Develop advanced processes (including predictive maintenance techniques) to measure, analyze and improve equipment performance (reliability) and prioritization of improvement projects
• Coordination with relevant Warehouse Equipment vendors for issue resolution and service performance at respective DCs
• Assist with the evaluation and process changes for other distribution systems (Conveyors / MHE, Voice Picking & slotting techniques, etc.)
• Provide training for distribution center employees on procedures / MHE systems

Additional Primary Responsibilities

Minimum Qualifications

Physical Demands