Customer Support SpecialistRose International • Moline, IL, USA
Customer Support Specialist
Rose International • Moline, IL, USA
job_description.job_card.30_days_ago
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- serp_jobs.job_card.temporary
job_description.job_card.job_descriptionExcellent written and verbal communication skills (grammar, clarity, and tone). Strong attention to detail and organizational skills. Ability to build rapport and manage challenging customer interactions. Proactive, resourceful, and eager to learn new systems and processes. Proficient in Microsoft Excel, Word, OneNote, and Outlook. Post-secondary education or equivalent experience. 7–12 months of experience in a Customer Service or Support role. Demonstrated ability to work effectively in a team environment. Experience with ServiceNow is a plus (training will be provided). Provide advanced product and service information, addressing customer questions and escalated issues promptly and professionally. Record and process custom or special customer orders, often handling unique or ambiguous delivery expectations. Respond to escalations and provide appropriate approvals or guidance when necessary. Initiate proactive outreach (via phone or email) to customers to build relationships and address concerns or opportunities. Maintain detailed customer interaction records in the CRM system, ensuring data accuracy for retention and business development efforts. Conduct customer interviews using structured scripts to gather detailed requirements and insights. Deliver exceptional customer service to promote continued use of company products and services. Support new staff training and provide guidance to less experienced team members as needed. Adhere to company policies, regulatory requirements, and codes of conduct. Participate in training and development to enhance technical knowledge, communication skills, and customer service capabilities. Only those lawfully authorized to work in the designated country associated with the position will be considered. Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
JOB ID : 42106
Education :
- Associate’s degree preferred or equivalent experience
Requirements :
Preferred Requirements :
Job Duties :
Job Summary
The Customer Support Specialist serves as a key point of contact between factories and Deere Dealers, ensuring accurate and timely communication of Product Improvement Plan (PIP) information. This role involves resolving complex customer inquiries, supporting less experienced team members, and assisting leadership with continuous improvement of service delivery.
Ideal Candidate
We’re looking for someone who is customer-focused, adaptable, and capable of navigating multiple priorities in a fast-paced environment. Soft skills are critical — the ideal candidate is a strong communicator, a quick learner, and someone who takes initiative to deliver outstanding customer experiences.
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Customer Support Specialist • Moline, IL, USA
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