Director, Community Impact

Job Title

The Techbridge mission is to break the cycle of generational poverty through the innovative use of technology to transform nonprofit and community impact. We fulfill our mission by providing nonprofits that are engaged in poverty alleviation with improved capabilities, data, and operations; enhancing agency collaboration through data and resource sharing; and improving collective action among communities through performance metrics, shared outcomes, and insightful analytics. Techbridge works to give people the best chance of avoiding poverty through technology enhancements that build capacity and facilitate collaboration within communities. Providing technology support for nonprofits improves their opportunities for increased operational capacity and creates an effective pathway for the communities these nonprofits serve to become more stable.

The Community Impact team at Techbridge serves as outward representatives of the Techbridge mission, value proposition and services. This role reports to the Vice President of Community Impact Officer and is responsible for cultivating, developing, leading, and closing new opportunities with nonprofit customers. This role is highly visible and leads Techbridges efforts across our four focus areas : hunger, homelessness, legal support, and workforce development, but is the inhouse expert on legal support and our Justiceserver product. Equally significant to this role is deep expertise and established relationships with legal service organizations, law firms, legal aid, and civil and legal organizations.

The Director will work with, steward, and increase our work with nonprofits, foundations, and community collaboratives. Many of them are civil legal service organizations due to our expertise in the legal case and pro bono management arena. The Director is an active thought leader and business development strategist who serves as co-product owner for Techbridges JusticeServer platform.

The ideal candidate is a self-starter and has deep experience with the ever-evolving legal landscape. The Director possesses strong relationship leadership skills, an entrepreneurial spirit, and strong customer success values. As a member of the Community Impact team, the Director prospects, develops leads, and closes new opportunities. The Director will have an annual revenue goal and will work alongside the Vice President and other members of the team to achieve that target. They also lead with integrity and transparency, enjoy collaborating on idea development and implementation, and effectively uses outcome-based decision-making. They work with high-level executives while understanding the needs of those in poverty and have demonstrated a commitment through their past work, advanced education, and / or personal experience.

Business Development, Sales & Strategy

• The Director leads business development for our legal support focus and is responsible for sales of our JusticeServer product and all other technological solutions that fall under legal and civil support to nonprofit customers.
• The Director is responsible for strategic engagement and focuses on external relationships and preparedness for business development.
• Defines our growth strategic roadmap / strategy in partnership with product and delivery teams in the JusticeServer space and other offerings.
• Director must possess business acumen and can deliver on building a sales and business development strategy.
• Creates, implements, and delivers a business development strategy annually.
• Develops key deliverables for internal and external audiences such as narratives and presentations that articulate growth opportunities, market potential, and business capabilities, and are aligned with the overarching strategy by leveraging market and competitive intelligence, independent research and analysis of data, organizational resources, stakeholders and business owners.
• Develops and provides presentations to prospective clients, and other strategic partners.
• Attends and represents the organization at relevant conferences, panels, and summits.
• Develops and maintains client relationships, specifically within public and private entities, legal service organizations, legal aid, legal agencies, civil service organizations, law firms, pro bono orgs and collaboratives, to support the development and maturing of strategic partner / customer relationships and selection of strategic relationships.
• Tracks, identifies, and adds qualified prospects to sales pipeline, including maintaining accurate and up-to-date information for all customer contacts in Salesforce.
• Leads internal readiness for the proposal in partnership with the Product team.
• Leads relevant sections of RFP responses and contributes to the response teams understanding of our broader needs and strategy for the development of the overall response.
• Conducts ongoing market research and identifies / researches potential clients strategically aligned with our growth objectives.
• A leader who is excited about innovation, new ideas, improvement and can help the organization move strategically into untapped markets.

Leadership

Customer Success

Required Qualifications

Preferred Qualifications

Job Benefits

At Techbridge, we value our employees and cultivate an atmosphere of inclusivity, diversity, and innovation. We have great benefits, all within a remote working environment. We value transparency and communication among all staff and strive to foster a community where we connect, have fun and learn together. We encourage professional development and opportunities for growth. Techbridge is committed and active in the communities we serve and offer opportunities to connect and volunteer.

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