Client Success Specialist - Business Listings Team

About Reputation

Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business' eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more.

Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner , a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified as a Great Place to Work , reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike.

Why work at Reputation?

Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide.

We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022.

Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata.

The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations.

Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

Our Mission : Help businesses always know what their customers are saying about them and always act on that feedback

The Business Listings Success Manager I executes managed business listings services for assigned accounts, ensuring accurate and consistent customer information across platforms to maximize visibility and engagement. This role follows established processes, applies defined solutions, and collaborates with customers and internal teams to maintain listing accuracy. The ideal candidate demonstrates strong attention to detail, customer service skills, and the ability to manage multiple tasks within a structured framework.

This is an early-career position and a great opportunity to get your foot in the door with Reputation!

Hybrid work schedule : 2 days in office on Tuesday and Wednesday

Responsibilities

Review data received from customer master spreadsheets for listings fulfillment relating to adding, changing, and deleting listings.

Manage and optimize listings across Google Business Profiles, Apple Maps, Bing Places, Facebook, and other directories based on defined requirements.

Support ongoing listings management including claiming, editing, and duplicate suppression, and more under established playbooks.

Collaborate with customers to ensure listing information (name, address, phone, hours, etc.) is accurate, consistent, and up to date.

Identify discrepancies and apply established solutions; escalate unresolved issues when needed.

Monitor and report fulfillment progress, listing accuracy, and data completeness within assigned accounts.

Maintain accurate documentation and update internal systems to reflect account progress.

Develop and maintain Success Plans for each customer, reviewing progress and aligning with the customer throughout their lifecycle to ensure measurable outcomes and long-term success.

Create and document Standard Operating Procedures (SOPs) for each customer account to capture client-specific requirements, ensure consistency in service delivery, and build team-wide awareness.

Build rapport and trusted customer relationships and collaborate closely with internal delivery teams.

Ensure customer satisfaction and account stability through delivery excellence.

Stay current on industry trends and platform updates for Google Business Profiles, Apple Maps, Bing Places, Facebook, and emerging search engines or directories.

Stay informed on updates to core platforms (Google Business Profiles, Apple Maps, Bing Places, Facebook) and apply changes as directed in customer delivery processes; participate in team knowledge-sharing.

Manage assigned tasks under tight deadlines.

Additional duties as assigned.

Qualifications

Bachelor's degree, in progress of completing a degree program, or equivalent experience.

1+ years of experience managing client accounts or delivering customer-facing services, preferably in a business listings or digital marketing context.

Prior experience in a "white glove" customer service environment preferred.

Familiarity with Google Business Profiles, Apple Maps, Bing Places, Facebook, or Yelp preferred.

Strong communication skills (written and verbal).

Strong attention to detail and organizational skills.

Working knowledge of MS Office or Google Workspace.

Salesforce experience is a plus.

Ability to follow defined workflows, manage multiple priorities, and meet deadlines.

Hybrid work schedule : 2 days in office on Tuesday and Wednesday (subject to change).

Open to standard or non-standard shift schedules.

When you join Reputation, you can expect :

Flexible working arrangements.

Career growth with paid training tuition opportunities.

Active Employee Resource Groups (ERGs) to engage with.

An equitable work environment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

At Reputation, we're committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute.

Additionally, we offer a variety of benefits and perks, such as :

Flexible PTO for salary paid employees

Hourly employees accrue PTO based on tenure and receive 5 sick days annually, available day 1

10 paid company holidays

4 company paid , "Recharge Days," which are wellness days off for the entire company

Health, dental and vision insurance

401k

Paid Parental Leave for all eligible employees as of day 1 of employment

Employer paid short and long term disability and life insurance

Employee Assistance Program (EAP)

Access to a wide variety of unique perks and apps :

PerkSpot - Employee Discount Program

Wellhub (Gym Pass) - Access to wellbeing virtual apps, coaching and gym membership options

Carrot Fertility - Fertility & family forming, maternity, parenting, and hormonal health support

Omada - Virtual prevention and physical therapy program

Ladder -Life insurance to supplement outside of employer offering

SoFi - Financial wellbeing platform and 1 : 1 advice

Fetch - Pet insurance discount program

Spring Health for Guardian - Virtual mental health support

XP Health for Guardian (virtual eye-wear platform)

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice .

Applicants only - No 3rd party agency candidates.