Medical Assistant

Job Description

Job Description

Description :

JOB SUMMARY : The MA will handle phone calls and voicemail from the patients who are seeking medical information and / or medical attention. The MA will address patient clinical questions, explaining / documenting laboratory results, calling in prescription refills, explaining procedures / treatments, initiating prior authorizations, and scheduling.

Requirements :

MINIMUM JOB REQUIREMENTS :

Education and Experience :

• High school Diploma
• Medical Assistant office experience
• EMR experience required.
• E Clinical Works experience preferred
• Travel may be required

Essential Skills and Abilities :

Ability to keep accurate records.

Competent organizational skills.

Ability to handle stressful situations.

Ability to meet deadlines and multitask.

Excellent oral / written communication skills.

Excellent interpersonal skills.

Dependable and capable of being on time. this is huge!!

Empathetic with patient’s needs and concerns.

Positive and professional attitude.

Must demonstrate the ability to communicate effectively with all members of the healthcare team, patients, and community representatives.

PRIMARY DUTIES :

Answering phone calls and voicemails.

Answering patient clinical questions.

Review medical history and counsel patients regarding their clinical status and need for further evaluation or treatment.

Evaluate a new complaint by phone and triage to emergent, urgent, or routine appointment.

Locate laboratory results not yet in the patient’s medical records.

Explaining / documenting laboratory results.

Calling in prescription refills.

Explaining procedures and treatments.

Initiating prior authorizations.

Schedules appointments and urgent visits as appropriate.

Documenting all information into the computer system.

Maintaining confidentiality of all patient information.

Adheres to policies / safety practices.

Performs other duties as assigned.

Job Type : Full-time

Experience : Medical Assistant

Benefits :

401(k)

401(k) matching

Dental insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Medical Specialty :

Rheumatology

Schedule : Monday to Friday

Education :

High school or equivalent (Required)

Experience : Medical Assistant

License / Certification :

Certified Medical Assistant (Preferred)

Work Location : In person

Ability to Relocate if required or easily commute to location